Client Support Officer

Location: North West Region | Bendigo

Job type: Part time

Organisation: Department of Families, Fairness and Housing

**Salary**: $72,751 - $88,336

Occupation: Community Services

Reference: VG/DFFH/FSV/601548

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

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Are you:

- Committed to providing high quality service delivery to clients?
- Able to communicate sensitively and effectively in complex and challenging situations?
- A high performing team player with a collaborative approach?

An exciting opportunity exists for a Client Support Officer on an Ongoing - Part Time basis at The Orange Door.

The Operations Unit establishes, leads and develops the operations of The Orange Door and the Central Information Point, ensuring a focus on client outcomes, local area context, issues and strengths, continuous improvement in service quality and performance, effective resource management and ensuring that the services are delivering on Victoria's reform agenda for family violence and child and family services. The Branch delivers this through partnership with government, sector and agency partners at a statewide and area level.

Hubs will bring together different workforces and practices to create an integrated Hub team and a consolidated intake point in each Hub area to create a new way of support for:

- women, children, young people and families experiencing family violence
- perpetrators of family violence
- families in need of support with the care, development and well-being of children.

The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries.

The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.
- Communication
- Customer Service
- Responsiveness
- Planning and Organisation
- Empathy and reflectiveness

**VACCINATION REQUIREMENTS POLICY**

The department is committed to providing and maintaining a working environment that is safe and without risk to the health of its workers and clients. The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's **COVID-19 Vaccination requirements policy** **(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Subject to exceptions, only employees or other workplace participants with up-to-date vaccination status (see definitions section of the policy) against COVID-19 and who provide evidence of their Vaccination Status are permitted to work for the department outside their ordinary place of residence. For this role, you are required to submit proof of vaccination prior to commencement. Please refer to the above link for more information.

Other mandatory qualifications or requirements for this opportunity include:

- Demonstrates an understanding of the complex nature of family violence including the gendered nature of family violence, as well as sensitivity to the behavioural outcomes of experiences of violence and trauma.
- Experience working from a child centred approach, and more broadly working with vulnerable people in a service delivery environment.
- Valid Working With Children Check
- Valid Driver's Licence

For more information on the accountabilities and key selection criteria, qualifications and/or requirements for the role please refer to the attached Position Description.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work el