Client Advisor

3 days ago

Bendigo, Australia Benetas Full time

**Client Advisor (Case Manager) - Home Care Packages**
- Join an amazing team in a leading non-for-profit organisation
- Salary Packaging benefits to increase your take home pay
- Full-time position in Bendigo Office

**What YOU do matters**
- Benetas has an exciting opportunity for an individual whom is highly organised, has proficient communication skills and who will support clients in navigating their Home Care Package. As a
- **Client Advisor (Case Manager)** you will be based out of our
- ** Bendigo Office** reporting to the Operations Team Leader. Your focus will be to develop a positive client experience in collaboration with the Rural North West Community Health and Care Team.

**Your Key responsibilities will involve;**
- Assist clients in understanding the requirements of their package and the choices available to them.
- Coordinate all services and supports in line with client requirements and needs.
- Undertake client intake and assessments, including care planning, monitoring and regular reviews.
- Provide a strength based and person centred approach to ensure client’s independence is maintained.
- Guarantee all services delivered are consistent with the funding, guidelines and contracted requirements.
- Comprehensive documentation; case notes, care plans, correspondence and referrals
- Forward thinking and planning to maintain and prioritise adequate allocation of resources.
- Implement best practice quality models of assessment, care plan development, implementation and review.
- Actively promote and refer clients to Benetas services

**To thrive in this role you will have**:

- Excellent customer service and interpersonal skills, with the ability to demonstrate empathy and understanding to older clients and their families
- A positive approach to working within a team and autonomously
- Demonstrable experience in case management within aged care, home care, or allied health services (desirable)
- Tertiary qualifications in a health or social services-related discipline or related experience (desirable)

**As a valued employee, your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A dedicated Learning & Development team and learning culture putting you in the driver’s seat of your ongoing professional and personal development

**About Benetas**
- Benetas is a leading not for profit organisation dedicated to actively working with older Victorians, their friends and carers, through a range of residential aged care, primary care and in-home services. We care about our people’s health and wellbeing, and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality, having been awarded an Employer of Choice citation since 2006. We are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base.

**Keen to join us?

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