Customer Care Consultant

**Customer Care Consultant**:
NSW - Sydney CBD Workers Compensation Full Time
- **Promote your Retail and Customer Service experience within the office environment**:

- **Monthly days off and work from home flexibility up to three days a week**:

- **Join an organisation that values our employees through reward and recognition initiatives**

**THE ROLE**

Harness your Customer Service and Retail experience within the corporate world We have an extensive training program and dedicated Leaders and Specialists to coach, mentor and support you with your professional and personal development, ensuring you are set up for success.

You will help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose, whilst helping injured workers return to work or recovery after a workplace injury or illness.

This will be a permanent position (called **Case Manager** internally), with excellent career development opportunities, based in our **Sydney CBD **office with flexibility to work from home up to 3 days per week once fully trained

**What are we looking for?**
- Demonstrated experience in customer service/retail/hospitality with a passion for helping people
- An empathetic, resilient, and motivational approach to provide customer centric support
- A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills
- Strong stakeholder engagement and management

**What will you do?**
- Assist an injured person and employer with the workers compensation claim process and provide support in the completion of relevant documents
- Make contact in a timely manner with the injured person to ensure access to required services
- Proactively manage the claims process to improve recovery and return to work outcomes for workers who have experienced a workplace injury or illness
- Provide ongoing advice to stakeholders on matters such as injured workers, employers, and providers

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

Here are just some of the employee benefits we offer at EML:

- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**ABOUT EML**

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 2,800 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.