Employee Services Consultant

6 days ago

Sydney Central Business District, Australia icare NSW Full time

**Sydney NSW**
- Bring your customer service and administrative skills to icare
- 12-month, full-time position, Great team culture
- Hybrid working environment, offering starting salary of $75K + super

**About the Role**

Provide support across the employee lifecycle assisting all icare employees. Identify opportunities to improve the employee experience, workflow processes, customer support services and promote an agile, flexible approach to service delivery. Provide a high standard of customer service in a business support role ensuring accurate and timely processing of transactions relating to the employee lifecycle.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as an **Employee Services Consultant **you will:

- Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendors in a fast-paced employee services environment.
- Process a range of operational HR transactions across the business accurately and efficiently.
- Manage end to end administration process of onboarding, offboarding and other employee lifecycle changes.
- Promote self-service through educating and coaching all employees on how to use the tools provided.
- Support the Employee Experience team across all matters and projects.

**Skills & Experience**
- Intermediate level of proficiency in Microsoft Office
- Strong written and verbal communication to internal and external stakeholders
- Excellent customer service, organisational skills and high attention to detail
- Experience in supporting human resources activities, SuccessFactors, Service Now - preferred but not essential

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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