Customer Care Consultant

2 days ago

Sydney, Australia Beaumont People Full time

$65k + Super + Company and Team Bonuses
- Career Progression Opportunities
- Collaborative and Supportive Team Environment

**About the Opportunity**

Based in Regents Park this award-winning business has been around for more than 130 years. Working in both the commercial and residential sector of the HVAC industry, over the past 3 years they have experienced an increase in work load and demand for their products. We are seeking a supportive Customer Service Representative to join their team in Regents Park.

**About the Role**

As a Customer Care Consultant you will be responding to various inquires from customers, ensuring quality support from start to finish. You will also find yourself collaborating with internal teams such as Sales, Logistics and other Customer service professionals to provide the customer with the correct care.

**Some other responsibilities include**:

- Schedule and track all customer requests in a timely manner
- Update customers with delivery changes and progress
- Monitor a shared inbox to ensure customer queries are completed or escalated

**About You**:
You will also need/have:

- Experience with a CRM or various computer skills
- A high level customer and stakeholder's relationship management experience
- Experience in a role that requires product knowledge or experience working with a highly technical product
- A knack for problem solving and showing empathy to customers
- A growth mindset and willingness to seek continuous improvement

**Company Benefits**

When you joining the customer service team, you will be working alongside a supportive team who also love supporting customers. This team also prides themselves on longevity within the business.
- Financial Study Support for Relevant Qualifications
- Collaborative Role, Work With Multiple Parts of the Business
- Annual Bonus up to 12 weeks pay Based on Company Performance
- Various Career Progression Opportunities
- Annual Conference either Australian or New Zealand Based

**How To Apply**

Please submit your CV through the link below and one of our consultants will be in touch

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