Booking Coordinator

7 days ago

Melbourne, Australia RM Network Full time

**The Position**:

- To maintain and coordinate our entire booking process ensuring that we are achieving our goals of providing our customers and clients with pro-active service and advice.
- To foster and further develop relationships with both existing and new clients with timely and professional service at all times.
- To ensure the smooth operation and coordination of our field team.

**Duties and responsibilities**:

- Attending to client queries / liaising with our clients on an ongoing basis with outstanding service and pro-active resolutions
- Scheduling Bookings for our field team in consultation with clients in our IT system (Ascora)
- Negotiate with residents for access
- Notify residents of changes to appointments (delays, cancellations etc)
- Co-ordination of RM Network field team to ensure appointments flow smoothly and are always completed to the required standard
- Booking Keys/swipe/access management for field team
- Job supplies and materials ordering and monthly stocktake
- Communicating with our field team regarding property access and work priorities
- Contributing to the overall efficiency of our systems and processes

**Required Skills and Experience**:

- Exceptional attention to detail and high level of organisational skills
- Ability to work autonomously and in a team environment
- Outstanding problem-solving skills and the ability to use your initiative
- Ability to maintain confidentiality
- Excellent telephone etiquette and strong customer focus
- Ability to work and liaise effectively with internal co-workers and external contacts
- Professional, friendly demeanour, punctual, well presented
- A positive attitude with a flexible and adaptive nature to respond to the changing needs of our clients.
- Excellent communication skills both written and verbal; relationship building skill
- Excellent time management skills and prioritisation of workload; ability to meet deadlines
- Intermediate computer skill including Microsoft Office 365 products (Word, Outlook, Excel)
- Excellent accuracy with data entry & knowledge of Ascora software (desirable)
- Excellent knowledge of Melbourne's suburb locations
- Satisfactory National Police Check

**Benefits of Working for RM Network**
- Ongoing training and support from a dedicated and professional team.
- A chance to work in an autonomous environment
- Frequent company social events
- Fun and supportive work environment
- Shopping discounts available via our HR Management Portal

**Job Types**: Part-time, Contract
Contract length: 12 months

Pay: $65,000.00 per year

Expected hours: 30 - 38 per week

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Work Location: In person

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