Tours and Outreach Booking Coordinator

5 days ago

Melbourne, Australia Parliament of Victoria Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Parliament of Victoria

**Salary**: $84,166 - $90,558

Occupation: Hospitality and Tourism

Reference: VG/050224

At the Department of the Legislative Assembly, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process.

**Tours and Outreach Booking Coordinator**
**Department of the Legislative Assembly**

**About the role**

As Tours and Outreach Booking Coordinator you play a key role in the successful operations of the Tours and Customer Service Unit. In this role, you will be responsible for coordinating and booking various tours and outreach programs, overseeing scheduling, and providing detailed reports using geographic and demographic statistics to support the development of strategic initiatives and feed into departmental reports.

You will also work closely with the team to provide outstanding customer service to the many visitors to Parliament House and oversee the internal mail service.

If you have excellent organisational and communication skills, a passion for community engagement, and enjoy working in a dynamic environment, we encourage you to apply.

**About you**

We are looking for someone who is tech savvy and particularly proficient in using booking platforms and visitor registration systems. Experience using business intelligence or analytics software would also be highly regarded. You enjoy being a part of a quick paced and high functioning team and have great verbal communication skills.

**Why join us?**

Your health and wellbeing are integral to your success. We have a range of benefits to ensure your physical and mental health are supported, including an annual health and wellbeing calendar with initiatives including flu vaccinations, skin and health checks and optical and eyewear subsidies, as well as discounted health insurance and discounted memberships at over 240 gyms, pools and fitness facilities across Victoria.

Your professional development is important to us, that's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training.

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.

For more information about a career with us, visit our website.

**How to apply**

**The process from here**

**Accessibility**

**COVID-19 compliance

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