Vhc Admin Officer

2 weeks ago

Blackburn, Australia Benetas Full time

**Join our expanding team in Veterans Home Care in a leading not-for-profit, values based organisation**:

- **Great supportive working environment and salary packaging benefits**:

- **Part-time or full-time role**

**What YOU do matters**
- Are you looking to do something that matters? At Benetas, you’ll be part of a diverse, engaging and collaborative culture that is guided by our values of respect, responsibility, community and spirit. Join us and make a difference
- We have an exciting opportunity for a full time
- **Veteran Home Care Administration Officer **to join our team in Blackburn for a 12 month contract with a view to extend. You will be responsible for ensuring high quality administrative support to the VHC Assessment team who support eligible members of the Veteran community and their families. In this rewarding position you will be part of a small energetic team which provides information and support to people inquiring about care options.

**Your day to day activities include**:

- Deliver a great customer experience, demonstrate a caring manner and promote the Benetas person-centred care approach to all clients
- Respond to enquiries proving information to ensure optimal outcomes for veterans and their families
- Demonstrate an understanding of the VHC program guidelines, scope and limitations
- Facilitate and build effective relationships with internal and external clients and stakeholders through appropriate processes and highly developed interpersonal skills
- Work with the VHC Team to review and improve the service provided by the VHC team

**To thrive in the role you will have**:

- Minimum of two years’ experience in the aged or community care sector;
- A customer focused approach with good work ethic, empathy and integrity;
- A solution-focused approach;
- Excellent interpersonal skills with a high level of emotional intelligence;
- Exceptional phone skills
- The ability to speak a language other than English (desirable)
- Intermediate level of computer skills and telephony literacy
- The ability to treat others with dignity and respect

**As a valued employee your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A dedicated L&D team and learning culture putting you in the driver’s seat of your ongoing professional and personal development

**About Benetas**
- Benetas is a leading not for profit organisation dedicated to actively working with older Victorians to live their best life. We care about our people’s health and wellbeing, and invest significantly in their development. Benetas is a recognised leader in Gender Equality, and has obtained the Employer of Choice citation consecutively since 2006.

**Keen to join us?**
- _

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