Customer Service Officer

3 days ago

Fortitude Valley, Australia Tally Group Full time

The role:
This is an exciting position for someone who wants the opportunity to make an impact in a high-growth company, while learning from industry experts in the technology and energy sector.

Role Duties:

- Follow established work practices and promote and maintain safety in the workplace.
- Negotiate payment arrangements with outstanding debtors for domestic and smaller commercial and industrial customers.
- Make simple adjustments to customer accounts in accordance with client credit control arrangements.
- Arrange appointments for customer service work on behalf of clients.
- Process journals relating to disconnect/reconnect fees and charges.
- Make outbound customer calls regarding appointment confirmation and debt.

Relationships:

- You will report to the Call Centre Team Leader and be required to work with minimum supervision in making decisions related to servicing customers.
- You will be an active and enthusiastic team member and contribute to the achievement of quality, time, customer service and cost objectives.
- You will be capable of identifying improvement opportunities and participate in process improvement, customer survey and other team activities.

You will work closely with:

- Customers regarding requests Billing, Payments, Service Management, Credit and Support in assisting general customer requests.
- Your Team Leaders for technical and policy information (as required).

Critical Competencies:

- Previous Experience within a utility industry.
- 3+ years Contact Centre experience.
- Teamwork - Ability to quickly establish and maintain co-operative and productive working relationships with others in a team environment.
- Customer Orientation - Clearly define, meet, and exceed client’s requirements as part of performance targets.
- Initiative - Ability to independently recognise and respond to problems or opportunities accordingly without direction, demonstrating your initiative in promoting products and services to encourage new business.
- Communication - Ability to communicate and gain acceptance/support from internal and external stakeholders.
- Adaptability - Accommodate changes in the environment, organisation, culture, rules, values, technology, and responsibility.

Special Requirements and Working Conditions:

- Participate in our roster (could be scheduled to work between 7am - 7pm Monday to Friday).
- Must be willing to learn new skills via cross-training, on-the-job coaching, job rotation etc.

Pay: $52,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Fortitude Valley, QLD 4006: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Fortitude Valley, QLD 4006

  • Customer Service Officer

    3 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Officer** **Grade**:Clerk Grade 5/6 **Employment Type**:Multiple temporary dates (up to 18 months) **Location**:Gosford **Applications Close**: Monday 16th September 2024 [at 9:59am] **This role sits within the NSW Fair Trading Division in the Long Service Corporation team** *** **About the team** Fair Trading and Regulatory Services...

  • Customer Service Support Officer

    2 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Support Officer - multiple opportunities** **Grade**: Clerk Grade 3/4 **Salary**: ($82,193 - $90,001 + Superannuation) **Duration**: Multiple ongoing, long and short-term temporary employment opportunities **Closing Date**: 9:59 AM Thursday 19 June 2025 **Location**: Gosford - we work under a hybrid model and come together in our Gosford...

  • Customer Service Officer

    2 weeks ago

    Fortitude Valley, Australia Wall Street Full time

    Competitive Remuneration - Thrive in a growing business - Fortitude Valley location **The Company**: We are not just another timber flooring company. While** WOODCUT **was launched over 17 years ago, our passion for and knowledge of timber stems from generations passed, starting with the director’s grandfather, who worked as a timber merchant. Today,...

  • Retail Customer Service Officer

    6 days ago

    Fortitude Valley, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    2 weeks ago

    Fortitude Valley, Australia Royal Rehab Private Ryde Full time

    Published January 13, 2025 Location Fortitude Valley, Australia Category Default Job Type Full-time **Salary Packaging**: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!) **Benefits**: Fitness Passport & HCF Private Health Insurance discounts **Extra Leave**: 4 weeks annual leave + additional 5 days...

  • Regulatory Services Officer

    4 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Role Title: Regulatory Service Officer** **Business unit/Organisation: Investigations and Enforcement** **Location: Newcastle** **Term: Ongoing** **Closing Date: 24th April 2025 [9:59am]** **Hiring Manager: Kylie Stevens** **About the team** The Investigations and Enforcement Directorate is responsible for providing frontline advisory, triage and...

  • Customer Service Representative

    3 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Concierge Operator** **Digital Service Representative** **Customer Service Representative** **Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres** **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680 **Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Officer

    2 weeks ago

    Fortitude Valley, Australia TUH Health Fund Full time

    Genuine flexibility with Hybrid WFH & Office arrangements, NO WEEKEND WORK - Inbound calls only, within a truly member focused team - Be a part of a highly engaged team in an organisation that is invested in YOU! **About the role** In this **Permanent Full-Time** role, as a Customer Service Officer you will be responsible for providing consistently...

  • Customer Success Officer

    4 days ago

    Fortitude Valley, Australia Codafication Full time

    **About**Codafication** At Codafication we are pioneering new ways to make the world simpler. We are an award-winning, Fortitude Valley based tech scale-up that provide elegant digital transformation solutions to leading and global brands in Insurance, Construction, Financial Services and more. We are dedicated to helping businesses modernise their...

  • Customer Success Officer

    3 days ago

    Fortitude Valley, Australia Codafication Full time

    **About**Codafication** At Codafication we are pioneering new ways to make the world simpler. We are an award-winning, Fortitude Valley based tech scale-up that provide elegant digital transformation solutions to leading and global brands in Insurance, Construction, Financial Services and more. We are dedicated to helping businesses modernise their...