Customer Service Support Officer

**Customer Service Support Officer - multiple opportunities**

**Grade**: Clerk Grade 3/4
**Salary**: ($82,193 - $90,001 + Superannuation)
**Duration**: Multiple ongoing, long and short-term temporary employment opportunities
**Closing Date**: 9:59 AM Thursday 19 June 2025
**Location**: Gosford - we work under a hybrid model and come together in our Gosford office 2 days per week, and other days as required.

**About the team**

The Long Service Corporation manages the building and construction industry and contract cleaning industry portable long service schemes. We will soon introduce a new scheme to provide portable long service benefits to the community services industry.

You will provide front line services in a high volume, fast paced environment to deliver high quality customer service. You will be required to assess a range of matters across our Enquiries, Registrations and/or Claims teams, providing quality service, information and assistance to customers and businesses on a wide range of matters, assisting customers in the lodgement of documents, correspondence, and resolution of issues, including those requiring analysis and specialised knowledge.

**Key challenges**

Dealing with a wide range of matters in a high volume or sensitive customer focused frontline environment by demonstrating resilience.
Responding to enquiries and completing administrative and processing tasks within defined service standards.
Keeping up to date with the range, pace and complexity of information and knowledge required to deliver quality service.

**To be successful you will**
- Respond to enquiries from external and internal customers according to service standards and within delegated authority.
- Provide administrative services, respond to enquiries, and complete a range of processing activities with accuracy and efficiency.
- Escalate matters in a timely manner if necessary.
- Educate customers on legislation, procedures, their rights, and responsibilities to raise community awareness.
- Develop and maintain specialised knowledge, techniques, and skills to deliver a high-quality service.
- Ensure all enquiries and issues are accurately captured and authorised policies and procedures are adopted for triage, resolutions, referral or escalation.

These will be key attributes to achieve successful business operations and performance during a period of change management and business improvement.

**If you said yes to the above, and are looking for**:

- Inclusive and strong team culture
- Flexible working options
- Excellent development opportunities

**Then we want to hear from you**

Please note that the role description used for these positions is Regulatory Operations Support Officer

**How to Apply**

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

**Important contacts**

Salary Grade 3/4, with the base salary for this role starting at $82193 base plus superannuation

**Closing Date: Thursday 19 June 2025 at 9:59am**

**Careers at Department of Customer Service**

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

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Information on adjustments available for the recruitment process