
Customer Success Officer
2 days ago
**About**Codafication**
At Codafication we are pioneering new ways to make the world simpler.
We are an award-winning, Fortitude Valley based tech scale-up that provide elegant digital transformation solutions to leading and global brands in Insurance, Construction, Financial Services and more. We are dedicated to helping businesses modernise their processes to save time, cut costs, and create better customer outcomes.
**About the Role**
No day is the same as a Customer Success Officer at Codafication To succeed in this role you will be flexible in your daily activities, enjoy problem-solving and looking for new ways to help customers achieve success using Codafication’s tools.
As the voice of our customers, you will play an important role in our business working closely with the Project Management, Business Analyst and Software Engineering teams to manage different projects to success. You will provide clear and empathetic customer service and technical support ensuring clients experience success with Codafication’s product offerings.
Your day-to-day duties will include:
- Delivering onboarding, training, coaching, and mentoring for customers
- Building and maintaining strong business relationships with customers
- Providing frontline support to customers and management of Jira support tickets
- Building and maintaining high quality customer-facing materials and repositories (e.g. knowledge base library, FAQs, training packages)
- Providing feedback, support, and updates to internal stakeholders to optimise the customer experience
- Conducting workshops, demonstrations, training, and reviews of products with customers
- Driving adoption and retention, while identifying opportunities for account growth and additional product placement
**About you**
- At least 2 years of relevant work experience
- Previous experience in onboarding and SaaS advantageous
- Excellent written and verbal skills
- Love for problem solving and thrive in a dynamic and fast paced environment
- Ability to win trust and drive relationships to ensure best outcomes for customers and the business
- Excellent resource management and planning skills
- Highly motivated with a desire to learn and grow
- Ability to resolve customer complaints, enquiries, and conduct basic troubleshooting quickly and efficiently
**Life at Coda**
- Brand new Fortitude Valley Office bordering James Street Precinct
- Quarterly staff functions - Celebrate our success as a team
- Be recognised and rewarded for your achievements
- Revitalise Days + Volunteer Leave giving you up to 3 extra leave days a year to do what you love
- Regular 1-2-1 time with your leader to accelerate your career
- Genuine career progression
- Hybrid working environment to promote genuine work-life balance
**If you want to be part of a winning team and this role suits you to a tee, I would love to hear from you. We do have an immediate start available however happy to wait for the right person given notice periods.**
**_
**_
This is a hybrid opportunity, with minimum monthly office days at our Fortitude Valley Headquarters._
-
Customer Success Officer
5 hours ago
Fortitude Valley, Australia Codafication Full time**About**Codafication** At Codafication we are pioneering new ways to make the world simpler. We are an award-winning, Fortitude Valley based tech scale-up that provide elegant digital transformation solutions to leading and global brands in Insurance, Construction, Financial Services and more. We are dedicated to helping businesses modernise their...
-
Customer Success Representative
3 days ago
Fortitude Valley, Queensland, Australia iSeekplant Full time $60,000 - $80,000 per yearAre you customer obsessed Do you strive to give the best customer experiences and always look to improve the processes and systems that make it happen. Do you have a calm, professional approach that can make anyone feel at ease.Full-time opportunity Plenty of learning and growth opportunities Fun & vibrant workplace culture Training provided so you are an...
-
Customer Success Manager Qld
7 days ago
Fortitude Valley, Australia Ingram Micro Full time**Description** - **Permanent Full Time Opportunities based in Australia, QLD**: - Hybrid work model - 3 days home,2 days office - Supportive and Collaborative work culture *** We are hiring a **Customer Success Manager ( a Cloud Business Expert) **, that will have her/his mind focused on enabling and supporting our partners as they deliver solutions to...
-
Customer Care Officer
4 hours ago
Fortitude Valley, Australia Synergy Placements Pty Ltd Full timeInterstate Travel - Be rewarded for your hard work - Support and mentorship provided Do you love variety? Are you organised? Do you have high attention to detail? Are you looking for a dynamic and personally fulfilling role? If you have a love of people with an interest in technology, we are looking for you! Due to the rapid growth of our client’s...
-
Customer Service Officer
1 week ago
Fortitude Valley, Australia Wall Street Full timeCompetitive Remuneration - Thrive in a growing business - Fortitude Valley location **The Company**: We are not just another timber flooring company. While** WOODCUT **was launched over 17 years ago, our passion for and knowledge of timber stems from generations passed, starting with the director’s grandfather, who worked as a timber merchant. Today,...
-
Customer Service Officer
4 hours ago
Hunter Valley, Australia NSW Department of Customer Service Full time**Customer Service Officer** **Grade**:Clerk Grade 5/6 **Employment Type**:Multiple temporary dates (up to 18 months) **Location**:Gosford **Applications Close**: Monday 16th September 2024 [at 9:59am] **This role sits within the NSW Fair Trading Division in the Long Service Corporation team** *** **About the team** Fair Trading and Regulatory Services...
-
Retail Customer Service Officer
2 weeks ago
Fortitude Valley, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Retail Customer Service Officer
4 days ago
Fortitude Valley, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Platform Success Representative
1 week ago
Fortitude Valley, Australia Ingram Micro Full time**About us**: **About role**: The Platform Success Representative handles net new and current long tail reseller onboarding, enablement and triage. The role’s primary focus will be onboarding net new resellers to Ingram Micro, provide quality guidance and support through the teams shared mailbox to partners, and offer enablement to the existing long tail...
-
Client Success Coordinator
4 days ago
Fortitude Valley, Australia RECOR Full time**Position Purpose** The Client Success Coordinator plays a pivotal role in supporting business development, client engagement, and project delivery functions. This position ensures seamless coordination across the client lifecycle—from initial contact through to proposal development, contract finalisation, invoicing, and post-project follow-up. The role...