Customer Experience Consultant

Customer Experience Consultant

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

**Do Something meaningful.**

**_At Sedgwick caring counts _**
- Join our Team and help make a difference, where every day taking care of others is at the core of everything we do. _

Are you looking for a job that will take your skills to the next level?
- Work for a leading risk solution-based organisation based in over 20 different countries
- Be part of a vibrant and diverse work culture
- +0.5 % on top of required superannuation
- Discounts to several retailers through our employee benefits portal
- Access to continual role and non-role based training and development
- Hybrid working solutions
- Career growth opportunities locally and globally

**CUSTOMER EXPERIENCE CONSULTANT - FULL TIME**

We are currently looking for **Customer Service professionals **to join the Claims Support team based in **Sydney, Brisbane **or **Melbourne**

**Primary Purpose of the role**
- Responding to all relevant incoming correspondence and queries and to identify and deliver the best course of the claim to enhance the claimant’s experience
- Adhere to all GICOP requirements
- Proactively seeking to clarify and resolve claims using the best method of communication and initiative and responding to claims in a timely manner
- Keeping all parties updated with the current position of the claim and proactively manage the case to completion.
- Liaise with builders, trades etc in order to correct errors, rectify omissions, and carry out investigations in order to resolve questionable issues.

**About Sedgwick Claims Management Services**

We are a values driven business focused on providing the highest quality of care and outcomes for our customers. Our colleagues are trained experts who see past the process. We look into the specific circumstances and needs of customers, enabling us to provide a tailored, effective and efficient service.

We have over 50 years of experience, a team of over 27,000 globally and a customer base that say we are the best at what we do and the service we provide

**About Sedgwick Australia**

With 27,000 colleagues around the globe, Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.

Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.

**Want to know more about Sedgwick and what we do?**

Applications can be made by clicking on the “Apply” button.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.