Customer Experience Consultant

**About SugarCRM**

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth - check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between.

If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

**About SugarCRM, Inc.**

SugarCRM is a customer experience (CX) leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journey. This enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyalty. Our easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-adding activities that create customers for life.

**Where do you fit?**

SugarCRM Australia is looking to recruit outstanding Customer Experience Consultant (CRM), with demonstrated experience working with customers to elicit business requirements, to join our growing team. SugarCRM Australia is based in Sydney. We engage at a strategic level with our customers on transformational projects, and bring a business-oriented, consulting led approach to our work.

**About the Role**:

- This key position will be responsible for contributing to different phases of the consulting lifecycle and be intensely involved in requirements gathering, proposing and refining the solution.
- You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability.
- In this role you will be given the opportunity to make a tangible contribution to the continued innovation and success of the company.
- Our goal is to double our business over the coming year.
- We offer an entrepreneurial culture where we will back you in the development of your career and provide opportunities to grow and make a difference, an attractive package that rewards performance, the backing of a supportive, inclusive team, and a flexible working environment.

**What you will need to succeed**:

- At least 5+ years of experience in CRM domain and 3+ years of experience in CRM implementations with sound knowledge on cloud solutions.
- Should be able to conduct requirement-gathering sessions, articulating CRM Software features to business users and drive/participate in prototyping solutions.
- Experience in performing the requirement fit gap analysis with product capabilities and defining configuration vs customization options
- Should be able to create business requirement documents, functional requirement documents along with traceability matrix.
- Knowledge of implementation best practices and should be able to configure and work along with the rest of the team to build /configure the CRM solution.
- Good knowledge of Waterfall and Agile implementation methodologies
- Excellent communication skills (written, spoken)

If you have the problem-solving skills, engaging interpersonal style, strategic and business orientation, and collaborative personality to help SugarCRM Australia grow and deliver sustainable change in our clients' businesses, please do apply.

Location: Sydney or Melbourne, Australia**Benefits and Perks**:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

- Benefit Stipend
- Health &Wellness Reimbursement Program
- Educational Resources - Career & Personal Development Program
- Various discount programs (i.e. travel, virtual exercises classes, etc.)
- We are a merit-based company with many opportunities to learn, excel and grow your career