Customer Experience Consultant

6 days ago

Sydney, New South Wales, Australia Cushman & Wakefield Full time $60,000 - $80,000 per year

We are looking for enthusiastic individuals to join our exciting Customer Experience Consultant teams across our Melbourne, Sydney and Adelaide teams. You'll play a key role in providing exceptional customer support, and enhancing the overall client experience.

What you'll be doing;

  • Be the first point of contact for incoming calls and emails from our clients  (approx calls per day, approx 30-40 emails per day)
  • Accurately log client requests into our systems
  • Resolve queries efficiently and professionally
  • Meet client KPI's and contribute to team targets
  • Deliver outstanding customer satisfaction
  • Support and improve internal processes and procedures

What we're looking for;

· A natural "people person" who enjoys helping others

  • A confident communicator with a passion for customer service
  • Excellent phone manner and a knack for sending concise emails

· Strong multi-tasker, juggling different tasks without compromising quality

  • High attention to detail and accuracy, a natural problem solver
  • Positive attitude, integrity, and honesty
  • Organised, self-disciplined, and a team player
  • Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we'll provide full training so you can develop your career

· Proficient in computer literacy and keyboard skills

What's in it for you?

· Comprehensive training to set you up for success

· A great opportunity to shift careers or explore a new path

· A supportive, collaborative team invested in your growth

· A diverse organization that values different perspectives

· Clear opportunities for growth and career advancement

Important: Applicants must be eligible to work in Australia.

Only shortlisted candidates will be contacted.

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