Customer Experience Consultant

4 days ago

Sydney, New South Wales, Australia A.P. Moller - Maersk Full time $90,000 - $120,000 per year

The Customer Experience Consultant is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.

Job Description:
  • Be the primary point of contact for customers via all communication channels and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
  • Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.
  • Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
  • Be fully responsible for customer satisfaction across Maersk product offering.
  • Cross-sell & upsell Logistics and Services products to customers.
  • Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
  • Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
  • Willingness to go the extra mile towards the customers & with focus on providing solutions.
 Job Requirements:
  • Knowledge of shipping, supply chain or logistics industry preferred
  • Excellent Stakeholder management-, interpersonal-, and communication-skills
  • Energetic, well-organized, and self-Initiated 
  • Analytical and problem-solving skills
  • Good process understanding & digital proficiency
  • Strong Microsoft office skills
  • Ability to work under pressure keeping quality in focus
  • Strong cost conscious and optimization mindset

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

  • Customer Experience Consultant

    1 week ago

    Sydney, New South Wales, Australia Maersk Full time $90,000 - $120,000 per year

    We Offer:At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless.By combining our scale...

  • Customer Experience Consultant

    2 days ago

    Sydney, New South Wales, Australia Cushman & Wakefield Full time $60,000 - $80,000 per year

    We are looking for enthusiastic individuals to join our exciting Customer Experience Consultant teams across our Melbourne, Sydney and Adelaide teams. You'll play a key role in providing exceptional customer support, and enhancing the overall client experience.What you'll be doing;Be the first point of contact for incoming calls and emails from our clients ...

  • Senior Customer Experience Consultant

    2 days ago

    Sydney, New South Wales, Australia SugarCRM Full time $159,000 - $186,038

    About SugarCRMFrom the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a...

  • Senior Customer Experience Consultant

    2 days ago

    Sydney, New South Wales, Australia SugarCRM Full time $120,000 - $180,000 per year

    About SugarCRMFrom the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential.Our diverse team around the world shares a...

  • Senior Customer Experience Consultant

    2 days ago

    Sydney, New South Wales, Australia SugarCRM Full time $120,000 - $180,000 per year

    About SugarCRMFrom the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a...

  • Adobe Experience Cloud Consultant

    6 days ago

    Sydney, New South Wales, Australia Infosys Singapore & Australia Full time $80,000 - $120,000 per year

    Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a...

  • Customer Experience Manager

    1 week ago

    Sydney, New South Wales, Australia The Nudge Group Full time $90,000 - $120,000 per year

    Customer Experience Manager, Sydney basedThis is a career defining chance to join a startup environment which benefits from the financial and operational backing of a world class organisation. You will help shape the future of our company as it quickly scales through significant milestones, enabling you to supercharge your professional and commercial growth...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Frontline Retail Melbourne Full time $80,000 - $120,000 per year

    Customer Experience Manager - Luxury BridalLocation: RoseberySalary: $80,000 + Commission + BonusAbout the CompanyStep into the world of luxury bridal with one of the largest bridal houses in the world. With a global presence supplying over 100 wholesale stores and an in-house design team, this brand has quickly become a leader in the bridal industry. Their...

  • Senior Consultant, Corporate Experience

    1 week ago

    Sydney, New South Wales, Australia Capgemini Full time $120,000 - $180,000 per year

    At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science...

  • Senior Consultant, Corporate Experience

    6 days ago

    Sydney, New South Wales, Australia Capgemini Full time $120,000 - $150,000 per year

    At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science...