Customer Experience Consultant

3 days ago

Sydney, New South Wales, Australia A.P. Moller - Maersk Full time $90,000 - $120,000 per year

The Customer Experience Consultant is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.

Job Description:
  • Be the primary point of contact for customers via all communication channels and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
  • Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.
  • Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
  • Be fully responsible for customer satisfaction across Maersk product offering.
  • Cross-sell & upsell Logistics and Services products to customers.
  • Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
  • Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
  • Willingness to go the extra mile towards the customers & with focus on providing solutions.
 Job Requirements:
  • Knowledge of shipping, supply chain or logistics industry preferred
  • Excellent Stakeholder management-, interpersonal-, and communication-skills
  • Energetic, well-organized, and self-Initiated 
  • Analytical and problem-solving skills
  • Good process understanding & digital proficiency
  • Strong Microsoft office skills
  • Ability to work under pressure keeping quality in focus
  • Strong cost conscious and optimization mindset

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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