Customer Experience Consultant

2 weeks ago

Sydney, New South Wales, Australia Maersk Full time $90,000 - $120,000 per year

We Offer:

At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless.

By combining our scale and resources with an entrepreneurial mindset, we'll give you the chance to take on bigger challenges, grow faster and develop yourself further.

The Position:

The Customer Experience Consultant is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.

Job Description:

  • Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
  • Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.
  • Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
  • Be fully responsible for customer satisfaction across Maersk product offering.
  • Cross-sell & upsell Logistics and Services products to customers.
  • Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
  • Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
  • Willingness to go the extra mile towards the customers & with focus on providing solutions.

Job Requirements:

  • Knowledge of shipping, supply chain or logistics industry preferred, but open to fresh graduates as well
  • Excellent Stakeholder management-, interpersonal-, and communication-skills
  • Energetic, Well-organized, and Self-Initiated
  • Analytical and problem-solving skills
  • Good Process understanding & digital proficiency
  • Ability to work under pressure keeping quality in focus
  • Strong execution mindset
  • Strong Cost conscious and optimization mindset

Preferred candidates will be required to undertake reference checks as well as pre-employment screening, including a National Police Check. Where applicable, background checks including Employment History and Education History (including Qualifications) may be required.

  • Customer Experience Consultant

    4 days ago

    Sydney, New South Wales, Australia EBAS Group Full time $100,000 - $150,000 per year

    About the jobAre you passionate about driving exceptional customer experiences through strategic consultancy? Do you excel in fast-paced environments, working closely with stakeholders to unlock real business value through innovative customer engagement strategies? If so, this could be the role for you.EBAS Group is partnering with a powerhouse in marketing...

  • Customer Experience Consultant

    2 weeks ago

    Sydney, New South Wales, Australia EBAS Group Full time

    This range is provided by EBAS Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$140,000.00/yr - A$165,000.00/yrAbout the jobAre you passionate about driving exceptional customer experiences through strategic consultancy? Do you excel in fast-paced environments, working closely with...

  • Customer Experience Consultant

    2 weeks ago

    Sydney, New South Wales, Australia EBAS Group Full time

    This range is provided by EBAS Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$140,000.00/yr - A$165,000.00/yrAbout the jobAre you passionate about driving exceptional customer experiences through strategic consultancy? Do you excel in fast-paced environments, working closely with...

  • Customer Experience Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Vision Super Full time

    Direct message the job poster from Vision SuperWe are seeking expressions of interest for Customer Experience Consultant within our Contact Centre based either in Melbourne or Sydney on a 12 Month Fixed Term Contract.About the RoleThe Customer Experience Consultant is responsible for providing information and general superannuation advice to members,...

  • Customer Experience Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Vision Super Full time

    Direct message the job poster from Vision SuperWe are seeking expressions of interest for Customer Experience Consultant within our Contact Centre based either in Melbourne or Sydney on a 12 Month Fixed Term Contract.About the RoleThe Customer Experience Consultant is responsible for providing information and general superannuation advice to members,...

  • Learning Experience Designer

    2 days ago

    Sydney, New South Wales, Australia Customer Science Full time $104,000 - $130,878 per year

    About UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a talentedLearning Experience Designerto design and deliver...

  • Learning Experience Designer

    3 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Learning Experience Designer

    4 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Customer Experience Consultant

    7 days ago

    Sydney, New South Wales, Australia Cushman & Wakefield Full time $60,000 - $80,000 per year

    We are looking for enthusiastic individuals to join our exciting Customer Experience Consultant teams across our Melbourne, Sydney and Adelaide teams. You'll play a key role in providing exceptional customer support, and enhancing the overall client experience.What you'll be doing;Be the first point of contact for incoming calls and emails from our clients ...

  • Customer Experience Consultant

    2 days ago

    Sydney, New South Wales, Australia WISE Employment Ltd Full time $71,000 - $100,000 per year

    With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries. The Customer Experience Consultant (CEC) is the first point of contact and a welcoming voice for our customers. Based in Penrith,...