Customer Experience Consultant

2 weeks ago

Sydney, New South Wales, Australia Maersk Full time $90,000 - $120,000 per year

We Offer:

At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless.

By combining our scale and resources with an entrepreneurial mindset, we'll give you the chance to take on bigger challenges, grow faster and develop yourself further.

The Position:

The Customer Experience Consultant is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.

Job Description:

  • Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
  • Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.
  • Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
  • Be fully responsible for customer satisfaction across Maersk product offering.
  • Cross-sell & upsell Logistics and Services products to customers.
  • Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
  • Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
  • Willingness to go the extra mile towards the customers & with focus on providing solutions.

Job Requirements:

  • Knowledge of shipping, supply chain or logistics industry preferred, but open to fresh graduates as well
  • Excellent Stakeholder management-, interpersonal-, and communication-skills
  • Energetic, Well-organized, and Self-Initiated
  • Analytical and problem-solving skills
  • Good Process understanding & digital proficiency
  • Ability to work under pressure keeping quality in focus
  • Strong execution mindset
  • Strong Cost conscious and optimization mindset

Preferred candidates will be required to undertake reference checks as well as pre-employment screening, including a National Police Check. Where applicable, background checks including Employment History and Education History (including Qualifications) may be required.

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