Customer Experience Designer

3 days ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Customer Experience Designer, Ongoing, locations are flexible across NSW with hybrid working**

An exciting opportunity has arisen for a Customer Experience Designer to join the Customer Experience team within Strategy and Innovation in Revenue NSW.

***To be successful in this role you will demonstrate**:

- Proven experience in conducting qualitative research including preparation, customer recruitment, execution and synthesising key customer insights
- Ability to partner closely with technology, product, and business teams to co-design feasible, practical and cost-effective solutions to identified problems
- Prior knowledge in documenting customer journey maps and service blueprints
- The ability to act as a customer advocate to understand and anticipate what customers need in order to enhance the customer experience
- Excellent stakeholder engagement and communication skills required to communicate with various audience groups through written documentation, presentations and workshop facilitation

**What we need from you**:
An up-to-date CV outlining how your skills and experience are aligned to the role.

**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong.

Salary Grade 7/8, with the base salary for this role starting at $101,947 base plus superannuation

**Closing Date: Thursday, 17th of September [at 9.59am]**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

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