Call Centre Debt Collection Officer

This is an exciting opportunity to either kickstart a career in financial services or bring in your expertise and grow within a rapidly expanding business. We value experience; however, we also understand how important it is to invest in our people. Therefore, we care more about attitude and attributes than credentials and expertise.

Do you love solving puzzles?
Are you creative in your thinking and love to help customers?
Are you resilient and motivated by goals?
Do you have call centre experience and enjoy being on the phone?
Is negotiation one of your strengths?
Are you ambitious and hungry to learn?

About the Role

As a Customer Relationship Specialist (CRS), you will be at the forefront of our business by negotiating repayments on overdue accounts with our customers. The role of the CRS is to make subtle and discrete enquiries to locate and engage with our customers. Once we establish contact a mutually satisfactory arrangement is negotiated depending on the customer’s circumstance.

The day-to-day:
You will be using your investigative skills to locate and engage with a customer directly or through third parties. They may not always be expecting to hear from you, so you need to be empathetic, resilient, and have amazing communication skills. Your ability to handle the occasional difficult conversation in a calm and caring manner will see you get the best results. Another part of the role is account management where you ensure you have regular touch points with your customers and maintain their file.

CCS also has a generous bonus structure that rewards staff for achievement of KPI’s including setting up sustainable and meaningful payment arrangements, adherence to our compliance frameworks, and customer outcomes. You will receive comprehensive training and support to allow you to succeed in your journey with us. Additionally, we have structured pathways for senior and management positions for those with the right attitude and work ethic. Step up to the challenge, display your abilities, and get rewarded with a satisfying career with us.

Who are we?

Born in 2012 by our two founders, Complete Credit Solutions is an Australian-owned and operated business specialising in the acquisition and servicing of consumer debts, including credit cards, personal loans, and car finance.

What you’ll get from us:
Up to 4 weeks of paid training and induction program
Competitive salary & uncapped incentives
Ongoing learning and career development with structured pathways to senior and management roles
Access to wellness programs and thousands of discounted products through our HR tech platform, Employment Hero
No need for suits and boots every day - we have a smart casual dress policy so you can feel comfortable at work.

How do I jump in?

We love positive, energetic people who not only love to achieve results but also get involved in our team activities and initiatives and will positively contribute to our culture.

Other important stuff:
Due to the sensitive nature of this role, criminal history and reference checks will be conducted, however, this will not affect your ability to apply.

As an equal employment opportunity employer Complete Credit Solutions are committed to creating a diverse, inclusive, and flexible environment and welcome all people to apply.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

Application Question(s):

- What are your salary expectations?
- Do you have call centre experience?

Work Authorisation:

- Australia (required)