Customer Service Officer

2 weeks ago

Sutherland Shire, Australia Sutherland Shire Council Full time

**Join us as a Customer Service Officer - Contact Centre**:

- Be the first point of contact for our valued customers, ensuring a positive experience.
- Engage in a dynamic work environment that fosters collaboration and continuous improvement.
- Contribute to the digital transformation of our services while maintaining exceptional customer care.
- Utilise your strong analytical and problem-solving skills to resolve customer inquiries efficiently.

**Who we are looking for**:
You will play a crucial role in delivering outstanding customer service from the initial point of inquiry through to resolution. You will be responsible for fostering good relationships with our customers and ensuring their satisfaction with our services.

This position requires a proactive approach to customer interactions, handling inquiries across all contact points, including phone, face-to-face, and digital channels. You will contribute to the efficient operation of the Contact Centre and assist in process improvements to enhance the overall customer experience.

**Skills and Experience we are looking for**:
You will have a strong background in customer service, demonstrating a passion for providing excellent experiences. You will be adaptable, collaborative, and skilled in problem-solving.
- Proven experience in high-volume customer service roles, including call centres and face-to-face interactions.
- Strong analytical skills and the ability to resolve complaints effectively.
- Excellent communication skills with the ability to convey information clearly and concisely.

If you are dedicated to delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply

Join our Team and Grow with Us
- **Interview date**:Interviews will be facilitated week commencing Monday 23rd September.
- **Package**:From** **$76,424 to $85,595 gross p.a. plus 11.5% superannuation.
- **Hours of work**:Temporary Full-Time 35 hours per week with option of 19 day month with flex-time arrangement. Opportunity expected to be available for up to 12 months. Applicants looking for Part Time hours (Min 21 hours/3 days) will also be considered.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

  • Customer Service Officer

    7 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our Team as a Customer Service Officer**: - Deliver exceptional customer service in a dynamic and collaborative environment - Showcase your interpersonal skills and solutions focus - Contribute to a culture of continuous improvement and teamwork - Be a positive brand ambassador for the Sutherland Shire Council **Be Part of Something Meaningful**: At...

  • Customer Service Officer

    5 days ago

    Sutherland Shire, Australia Engage Talent Full time

    Full Time- Sutherland Shire- Posted 1 year ago**The Company**: An Australian company and employer of choice our client is on the search for a customer focused, hardworking professional CSO who is dedicated to providing first class customer service. The largest player in their space and continuously growing and evolving their service solutions they have...

  • Permanent Customer Service Officer

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time $58,545 - $61,627 per year

    Are you passionate about helping others and creating positive experiences? Want to work in a vibrant, health-focused environment where your work makesa real impact in the local community? Sutherland Council are on the lookout for friendly, proactive Customer Service Officers to join our Leisure CentresBoth permanent full time and part time opportunities...

  • Permanent Customer Service Officer

    3 weeks ago

    Sutherland Shire, Australia Careers at Council Full time

    At Sutherland Shire Leisure Centres, we're more than just pools and gyms — we're a vibrant community space focused on health, wellbeing, and connection. We're seeking friendly, proactive Customer Service Officers to join our Leisure Centres. Both permanent full-time and part-time opportunities are available.What you'll be doingBe the first point of...

  • Customer Service Supervisor

    5 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Differentiate our brand and customer service through the provision of an excellent customer experience. - Build customer loyalty, develop a solid community reputation and educate the community about our service offerings to ensure the business continues to grow & have long term success. - Be a positive brand...

  • Customer Service Supervisor

    5 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Differentiate our brand and customer service through the provision of an excellent customer experience. - Build customer loyalty, develop a solid community reputation and educate the community about our service offerings to ensure the business continues to grow & have long term success. - Be a positive brand...

  • Permanent Customer Service Officer

    7 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Are you passionate about helping others and creating positive experiences? Want to work in a vibrant, health-focused environment where your work makes_ - a real impact in the local community? _Sutherland Council are on the lookout for friendly, proactive Customer Service Officers to join our Leisure Centres!_ - Both permanent full time and part time...

  • Customer Service Administrator

    6 days ago

    Sutherland Shire, Australia Riello UPS Australia Full time

    Riello UPS Australia Pty Ltd is hiring a Full time Customer Service Administrator role in Taren Point, NSW.Apply now to be part of our team. Job summary: Looking for candidates available to work: Monday: Morning, Afternoon Tuesday: Morning, Afternoon Wednesday: Morning, Afternoon Thursday: Morning, Afternoon Friday: Morning, Afternoon 2-3...

  • Sport Services Officer

    7 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Sport Services Officer**: - Join a dynamic team dedicated to enhancing community sport and leisure experiences. - Play a pivotal role in shaping the Sutherland Shire Sports Strategy and Leisure Strategy. - Collaborate with local sporting clubs, schools, and community groups to foster partnerships and engagement. - Utilise advanced booking systems to...

  • Customer Service Officer

    1 week ago

    Sutherland, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected. - Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork. - Bringing your excellent interpersonal skills and solutions focus...