Customer Service Officer

1 week ago

Sutherland Shire, Australia Sutherland Shire Council Full time

**Join us as a Customer Service Officer - Contact Centre**:

- Be the first point of contact for our valued customers, ensuring a positive experience.
- Engage in a dynamic work environment that fosters collaboration and continuous improvement.
- Contribute to the digital transformation of our services while maintaining exceptional customer care.
- Utilise your strong analytical and problem-solving skills to resolve customer inquiries efficiently.

**Who we are looking for**:
You will play a crucial role in delivering outstanding customer service from the initial point of inquiry through to resolution. You will be responsible for fostering good relationships with our customers and ensuring their satisfaction with our services.

This position requires a proactive approach to customer interactions, handling inquiries across all contact points, including phone, face-to-face, and digital channels. You will contribute to the efficient operation of the Contact Centre and assist in process improvements to enhance the overall customer experience.

**Skills and Experience we are looking for**:
You will have a strong background in customer service, demonstrating a passion for providing excellent experiences. You will be adaptable, collaborative, and skilled in problem-solving.
- Proven experience in high-volume customer service roles, including call centres and face-to-face interactions.
- Strong analytical skills and the ability to resolve complaints effectively.
- Excellent communication skills with the ability to convey information clearly and concisely.

If you are dedicated to delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply

Join our Team and Grow with Us
- **Interview date**:Interviews will be facilitated week commencing Monday 23rd September.
- **Package**:From** **$76,424 to $85,595 gross p.a. plus 11.5% superannuation.
- **Hours of work**:Temporary Full-Time 35 hours per week with option of 19 day month with flex-time arrangement. Opportunity expected to be available for up to 12 months. Applicants looking for Part Time hours (Min 21 hours/3 days) will also be considered.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

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