Collections Officer

1 week ago

Sutherland, Australia Complete Credit Solutions Full time

About you
- Do you have collections or sales experience?
- Do you have skip tracing experience or call centre experience? 
- Worked to KPIs and targets and strive for continual improvement?
- Are you inquisitive & enjoy investigating, building rapport & negotiating?
- Are you ambitious, keen to learn, and motivated by goals?
- Do you have exceptional verbal communication skills and strong attention to detail?

A typical day in your new role

As a Customer Relationship Specialist, you will play a vital role in our organisation and positively affect the lives of our customers. A typical day in your role will include:

- Making and receiving outbound/inbound calls
- Building rapport with customers and clients
- Conducting investigations to locate customers -be a pseudo-private investigator
- Negotiate payments through your exceptional customer service and rapport-building skills.
- Participate in team huddles, activities, and training.

What’s on offer
- Uncapped Commission
- Employee Wellness Program - focussed on mental health, and nutrition. 24-hour EAP support and massages at work.
- Structured pathways to Senior Collector Roles and Management
- Accredited training programs - earn a qualification during work hours
- Regular team events - trivia, guest speakers, bowling and more.
- Smart casual dress code

About Us

Our mission is to provide better financial outcomes to our customers through flexible payment solutions. We want to be the most trusted and recognised partner in the financial industry.

What sets us apart is our focus on people, both in our organisation and more importantly to our wider community. We have an endorsed Reconciliation Action Plan to create pathways for employment to our First Nations people. We are proud supporter of The Family Co who help families in need and believe that a culturally diverse workplace makes for a more inclusive space

So, come join our team

**Salary**: $55,000.00 - $70,000.00 per year

**Benefits**:

- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Monthly bonus
- Performance bonus
- Quarterly bonus

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