Duty Manager

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

We are currently seeking an experienced, hands-on and professional Duty Manager (Housekeeping) to assist in the day to day running of the Hotel. The role is responsible for the overall operation and direction of the housekeeping department at our Oaks Melbourne on Market Hotel.

**In this role you will be responsible for**:

- Answering guest questions and monitoring the delivery of quality guest service.
- Controlling and purchasing within budget, all operating supplies, replacements, consumables and maintaining par levels including processing and coordinating payments/accounts for such purchases.
- Ensuring a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas).
- Maintaining accurate records, i.e. financial, maintenance; inventory (all aspects pertaining to the Housekeeping Department).
- Implementing a transparent communication process with all key personnel.
- Ensuring a productive and professional relationship with Housekeeping staff members and all contractor personal.
- Oversee daily on the job training for all Housekeeping Attendants.

Expected Hours: 38 per week

Location: 60 Market St, Melbourne VIC 3000

Annual salary: $73,347.5 (excluding superannuation)

Approved Sponsor: Oaks Hotels & Resorts Suites
**Qualifications** The successful applicant will possess**:

- Minimum 2 years previous experience in a similar role.
- Solid knowledge of Hotel and Housekeeping operations.
- Experience in the management and motivation of team members.
- Strong customer service, communication, and interpersonal skills.
- Excellent personal presentation.
- A positive, friendly, can-do attitude
- Availability to work a full time position on a rotating roster, including weekends and public holidays.

**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive salary
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership _*eligibility does apply._
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
- Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.