Guest Relations and Workplace Concierge

2 days ago

Brisbane, Australia FIRST CONTACT Full time

Location: Brisbane Salary: AUD Industry Standards

Guest Relations & Workplace Concierge - 1 William St Brisbane

We take immense pride in being a service business that places people at the heart of everything we do.

Our vision is to “Operate great workplaces.”

We are excited to announce two new openings within our Workplace Team, created as a result of our internal growth and employee advancement. Our roles offer exceptional opportunities for individuals transitioning into a corporate environment, leveraging their hospitality and customer service skills. No two days are the same

**The Opportunities**

Join our high-performance team within one of our flagship government clients, reporting directly to the Accounts Concierge Services Manager. You will be part of a collaborative and supportive team dedicated to achieving first-class client satisfaction.

**A snapshot of a typical day**:
**Collaborative Relationships**: Support strong working relationships with team members, key clients, and supplier stakeholders to understand their requirements, align objectives, and maximize value and support for the business.**Guest Arrivals**: Manage all guest arrivals for a seamless experience. Meet and greet clients and visitors, provide assistance based on their needs, announce their arrival to internal staff, and escort them to meeting rooms as required.**Event Coordination**: Support the coordination of client functions/events, including catering, audiovisual equipment, compiling function sheets, performing regular planning and testing checks, and setting up/breaking down furniture and catering equipment.**Meeting Room Management**: Support the Meeting Room Management System, assisting with booking reservations, cancellations, and amendments as per client requests. Ensure all booking requirements are captured, and proactively review and pre-plan for future bookings

As part of these roles, your primary responsibility will be to curate exceptional experiences that leave a lasting impression on our visitors and occupants. You will be the driving force behind ensuring seamless and memorable interactions. Furthermore, you will play a crucial supporting role for our clients, working across any of the core services: front-of-house (Reception), Concierge, placemaking support, Hospitality, Workplace Solutions, Events, and Meeting coordination.

**What you'll bring to the role**:
At least two years of experience in a customer-facing role, preferably in hospitality, airline, retail, or a similar service-oriented sector.

Strongly embodies a customer-centric and hospitality-led mindset, adapting to visitors'/employees' needs and preferences to enhance their overall experience.

Strong problem-solving skills with a creative and pragmatic approach, always maintaining a positive and solution-focused mindset in addressing challenges.

**These positions require periods of walking, standing, sitting and/or manual handling**.

**Why you should choose First Contact**:

- Rewarding Monday-Friday, enjoy your evenings and weekends
- Compensation surpassing industry standards
- Outstanding rewards program - earn gift cards and perks
- Learning and development opportunities from some of the best leaders in Australia for workplace experience.
- 24/7 Support through our wellness partner “Sonder” Employee Wellbeing Platform

Are you ready to embark on a professional journey like no other? Join our team today and become a vital part of this exciting adventure

Together, let's create a workplace experience that leaves a lasting impression.

  • Guest Relations And Workplace Concierge

    2 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Guest Relations And Workplace Concierge 1 Will...Archerfield, Queensland Mygration Pty LtdPosted 11 days agoJob DescriptionLocation: rcherfield, QLD, 4108Full-Time: Immediate startbr>Job Title: Customer Service ManagerSalary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.Job Closure date: 30 daysAbout the Role:We are...

  • Workplace Concierge

    6 days ago

    Brisbane, Australia Cushman & Wakefield Full time

    **Job Title** Workplace Concierge **Job Description Summary** Your role includes ensuring the highest level of customer experience and supporting the team with various tasks. **About the role**: As a Workplace Concierge at Cushman & Wakefield's Head Office, you will be responsible for delivering exceptional front-of-house experiences that align with a...

  • Chief Concierge

    3 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    The Star Brisbane is looking for a Chief Concierge to join the team.The Star Brisbane is Australia's newest entertainment hub at the heart of the Queen's Wharf Brisbane precinct.The first phase is now open, with more venues and experiences coming soon.The complex offers new dining, bars, entertainment options, a five-star luxury hotel, The Star Grand, and a...

  • Chief Concierge

    3 days ago

    Brisbane, Queensland, Australia The Star Ent Group Full time

    Apply now Job no: 533733Work type: Permanent Full TimeLocation: Brisbane, QueenslandCategories: HotelsThe Star Brisbane is looking for a Chief Concierge to join the team.The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct.The first phase is now open, with more venues and experiences on the way.The...

  • Concierge Supervisor

    1 week ago

    Brisbane, Australia Hyatt Regency Brisbane Full time

    Summary **About Hyatt Regency Brisbane** Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax. Located on Queen Street Mall, five-star Hyatt Regency Brisbane is...

  • Delivering Exceptional Guest Experiences

    8 hours ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $62,000 - $81,000

    Unlock your potential as a Guest Relations and Workplace Concierge, where you will play a crucial role in creating exceptional experiences for our visitors and occupants.Job DescriptionAs a Guest Relations and Workplace Concierge, you will be responsible for ensuring seamless and memorable interactions with our guests. You will work closely with the Accounts...

  • Chief Concierge

    4 hours ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art...

  • Chief Concierge

    1 hour ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art...

  • Concierge Supervisor

    3 weeks ago

    Brisbane, Queensland, Australia The Star Ent Group Full time

    Concierge Supervisor | The Star BrisbaneApply now Job no: 533704Work type: Permanent Full TimeLocation: BrisbaneCategories: HotelsJoin the Concierge team as the Concierge Supervisor (Bell Captain) at The Star Brisbane.The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now...

  • Workplace Concierge

    1 hour ago

    Brisbane, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team - Enjoy a rewarding career move with opportunities for development - Make a difference with a fund that puts members first **About us** When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members. Australian Retirement Trust...