Service Delivery Coordinator/manager

3 days ago

Fyshwick, Australia VoIP Pty Ltd Full time

*
Are you looking for the next step in your career?
*

Do you have the passion to succeed, drive growth and expand your knowledge?
*

Be part of an amazing team with flexible working arrangements

VoIP delivers complex ICT solutions and specialised services to numerous industries around Australia by working with trusted partners. VoIP has been at the forefront of innovative solutions in the IT industry and have quickly expanded into a wide range of technologies and services, including system integration and cloud solutions.

As the Service Delivery Coordinator/Manager, you will be responsible for working with business stakeholders and technical representatives to achieve contracted SLAs for services delivered as a managed services and infrastructure support services provider, and to further develop and grow long-term, strong client relationships. As well as the focus being ‘client management - service delivery’ your role will also be involved in selling infrastructure support services solutions.

Key responsibilities:

- Service a portfolio of key clients
- Build strong relationships with clients across all levels
- Have a reliable and proactive approach to identify issues that may arise, followed through with a conclusion
- Take ownership of critical incidents and coordinate resolution with all parties
- Report on the overall performance of the managed service and/or support services, and take responsibility for implementing corrective actions where required
- Identify opportunities for continuous process improvements
- Take accountability for service delivery performance, exceeding client expectations and drive future demand
- Support Sales in presenting support solutions and deliver capabilities to prospective Clients

Skills & Experience:

- Previous experience in the Telecommunications industry in a customer-centric role
- A track record in successfully achieving/exceeding operational goals with multiple customers
- Good understanding of ICT Voice and Networking infrastructure would be advantageous
- Exceptional interpersonal and presentation skills with the ability to deliver to multiple audiences
- Exceptional written and verbal communication skills
- Passion for continuous process improvement
- Possess strong influence & negotiation skills

What's on offer?
- A competitive salary (70-80k base + Car Allowance + Super)
- Hybrid working - home, office & client sites
- Newly created opportunity to play a key role in our business
- Autonomy to make decisions that directly impact the growth of the business and will be rewarded with the feeling that success brings.
- Work closely with a passionate and supportive team

*Due to the security clearances required for this role, only Australian Citizens are encouraged to apply.

**Salary**: $70,000.00 - $95,000.00 per year

**Benefits**:

- Employee discount
- Referral program
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Fyshwick, ACT 2609: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

  • Customer Service Coordinator

    1 week ago

    Fyshwick, Australia Coates Full time

    **About us** Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. **Your new role at Fyshwick awaits** Coates Customer Service Coordinators perform a...

  • Customer Service Coordinator

    2 days ago

    Fyshwick, Australia Coates Full time

    **About us** Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. **The next step in your career starts here** - Permanent, full-time position -...

  • Project Coordinator

    2 days ago

    Fyshwick, Australia Bay Building Full time

    Great opportunity to build on your restoration experience - Well renowned business with career growth & development opportunities - Collaborative & friendly team culture in a growing office in Fyshwick, ACT **About the Company** Bay Building Group is a market leader when it comes to insurance building repairs in Australia, operating nationally, for 35+...

  • Customer Delivery Driver

    5 days ago

    Fyshwick, ACT, Australia dnata catering and retail Full time $60,000 - $90,000 per year

    Want a high flying career with the world's largest air services provider? Come join our International Flight Catering team at Canberra Airport a Customer Delivery Driver in a permanent full-time position. So, what does a day in the life of a Customer Delivery Driver look like? As a member of our airside team, you are the face of dnata catering out on the...

  • Program Manager Canberra Recovery Services

    7 days ago

    Fyshwick, Australia Employment Plus AU Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...

  • Customer Service Representative

    2 weeks ago

    Fyshwick, ACT, Australia Labourforce AUS Full time $72,800 per year

    Customer Service Representative | Fyshwick| $35.15/hrFull-Time | Monday – Friday | 7:00 AM – 3:36 PMOur client, Australia's leading Auto Glass Supply company, is currently seeking an experienced and motivated Customer Service Representative to join their dynamic team based in Fyshwick.This is a fantastic opportunity for individuals looking for stable,...

  • Delivery Driver

    5 days ago

    Fyshwick, Australia WildFlour Bakery Cafe Full time

    **Job Opportunity: Early Morning Delivery Driver & Food Prep Assistant** We are seeking a reliable and enthusiastic **Delivery Driver** to join our team. This role requires an early start at **2 AM**, so it’s perfect for someone who enjoys getting the day started early. The position involves more than just delivering; you’ll also be responsible for...

  • Delivery Driver

    3 days ago

    Fyshwick, ACT, Australia Repco Full time $40,000 - $60,000 per year

    Manage parts deliveries in your area & customer service to trade customers. Company vehicle during work hours. Generous team member discounts.Delivery DriverAbout the role:Repco Delivery Drivers pick-up and transport products to our customers as safely as possible, driven with passion and a smileThis role is part-time, Monday - Friday 8.30am - 1.30pm To be...

  • Repair Coordinator

    5 days ago

    Fyshwick, Australia Bay Building Full time

    Join a rapidly growing insurance building business - Manage a portfolio of NSW repair jobs from the ACT office - Perm, full time, office based role supporting SIte Supervisors **About the Company** **About the Role** Based in the ACT office, this role reports to the Team Leader | Streamline (located in NSW). You will administer NSW repair jobs from the...

  • Indoor Delivery Officer

    2 days ago

    Fyshwick, Australia Australia Post Full time

    **Help us deliver like never before** As our Mail Sorting Officer, you’ll be working at a **Delivery Centre** where you’ll be responsible for manually sorting mail in preparation for delivery the next day. You’ll play a key role in supporting our Posties, who provide a vital service to our local community every single day. You might not be working...