Service Delivery Coordinator/manager

3 days ago

Fyshwick, Australia VoIP Pty Ltd Full time

*
Are you looking for the next step in your career?
*

Do you have the passion to succeed, drive growth and expand your knowledge?
*

Be part of an amazing team with flexible working arrangements

VoIP delivers complex ICT solutions and specialised services to numerous industries around Australia by working with trusted partners. VoIP has been at the forefront of innovative solutions in the IT industry and have quickly expanded into a wide range of technologies and services, including system integration and cloud solutions.

As the Service Delivery Coordinator/Manager, you will be responsible for working with business stakeholders and technical representatives to achieve contracted SLAs for services delivered as a managed services and infrastructure support services provider, and to further develop and grow long-term, strong client relationships. As well as the focus being ‘client management - service delivery’ your role will also be involved in selling infrastructure support services solutions.

Key responsibilities:

- Service a portfolio of key clients
- Build strong relationships with clients across all levels
- Have a reliable and proactive approach to identify issues that may arise, followed through with a conclusion
- Take ownership of critical incidents and coordinate resolution with all parties
- Report on the overall performance of the managed service and/or support services, and take responsibility for implementing corrective actions where required
- Identify opportunities for continuous process improvements
- Take accountability for service delivery performance, exceeding client expectations and drive future demand
- Support Sales in presenting support solutions and deliver capabilities to prospective Clients

Skills & Experience:

- Previous experience in the Telecommunications industry in a customer-centric role
- A track record in successfully achieving/exceeding operational goals with multiple customers
- Good understanding of ICT Voice and Networking infrastructure would be advantageous
- Exceptional interpersonal and presentation skills with the ability to deliver to multiple audiences
- Exceptional written and verbal communication skills
- Passion for continuous process improvement
- Possess strong influence & negotiation skills

What's on offer?
- A competitive salary (70-80k base + Car Allowance + Super)
- Hybrid working - home, office & client sites
- Newly created opportunity to play a key role in our business
- Autonomy to make decisions that directly impact the growth of the business and will be rewarded with the feeling that success brings.
- Work closely with a passionate and supportive team

*Due to the security clearances required for this role, only Australian Citizens are encouraged to apply.

**Salary**: $70,000.00 - $95,000.00 per year

**Benefits**:

- Employee discount
- Referral program
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Fyshwick, ACT 2609: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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