Customer Service Coordinator

2 days ago

Fyshwick, Australia Coates Full time

**About us**
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

**Your new role at Fyshwick awaits**
Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions.
- Coordinate equipment deliveries, transfers, pick-ups, repairs & breakdowns.
- Contribute to the achievement of team KPI’s - customer loyalty, sales revenue, safety.
- Generate hire schedules, invoicing and general administration duties.
- **Weekly rotating roster 7.00 am to 3.00 pm and 9.00 am to 5.00 pm.**:

- **Availability to work 1 - 2 Saturdays per month.**

**About you**
As well as your natural customer service skills and strong work ethic, you will ideally:

- Thrive in a fast-paced work environment.
- Have intermediate computer skills (MS Word, MS Excel).
- Previous experience in a customer service role, and a genuine interest in helping others.
- You enjoy working in a dynamic environment and can flex to meet shifting needs.

**What you’ll get in return**
We provide our team with a wide range of perks and benefits, including:

- Development and career progression pathways.
- Access to our employee discounts, benefits and wellbeing program.
- Purchased additional leave program.
- Novated leasing and salary sacrifice.
- 12 weeks Paid Parental Leave in addition to government parental leave scheme.
- Volunteering opportunities through the Coates Foundation.

**Looking for more reasons to join Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

**Coates. Equipped for you.

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