Guest Services Ambassador

2 weeks ago

Sydney, Australia DAB-Jones Lang LaSalle (NSW) Pty Ltd Full time

About the role:
The Guest Services Ambassador plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guests, based at their offices in the Sydney CBD. As the first point of contact in the lobby you are responsible for welcoming employees and visitors with genuine hospitality and thoughtful services. Guest Services Ambassadors maintain smooth operations by providing client, visitor, and administrative support, and execution of duties to the highest standards.

**Hours for this role will be Monday to Friday**,** 8:00am - 4:30 and 9**:30**am**-**6**:00**pm** on a rotating roster.**

Key Responsibilities:

- Greet visitors, manage check-ins, and provide orientation at events
- Coordinate with security to maintain a safe environment
- Assist with event setup, manage guest lists, and provide on-site support
- Coordinate high-level visits and personalised experiences for executives and key clients
- Collect feedback, implement improvements, and enhance guest experiences
- Work with various teams to align guest services with overall company objectives
- Maintain visitor records, prepare reports, and manage guest-related activities
- Work closely with marketing, sales and even planning teams

Sound like the job you are looking for? This is what we are looking for:

- Experience working in Hospitality, Business Administration, or high-end corporate concierge or a related field
- Experience in the technology industry would be a plus
- Flexibility to accommodate the hours of work, and weekend events as needed
- Strong administrative skills with the ability to manage competing priorities and deliver services to a high degree of quality
- Warm and welcoming nature with a passion for creating lasting impressions
- Highly confident communicator and strong and professional interpersonal skills
- First Aid and CPR Certification (not essential)

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

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