Guest Services Ambassador

JLL supports the Whole You, personally and professionally.
**About the role**:
The Guest Services Ambassador plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guests, based at their offices in the Sydney CBD. As the first point of contact in the lobby you are responsible for welcoming employees and visitors with genuine hospitality and thoughtful services. Guest Services Ambassadors maintain smooth operations by providing client, visitor, and administrative support, and execution of duties to the highest standards.
Hours for this role will be Monday to Friday, 8:00am - 4:30 and 9:30am - 6:00pm on a rotating roster.
**Key Responsibilities**:
Greet visitors, manage check-ins, and provide orientation at events
Coordinate with security to maintain a safe environment
Assist with event setup, manage guest lists, and provide on-site support
Coordinate high-level visits and personalised experiences for executives and key clients
Collect feedback, implement improvements, and enhance guest experiences
Work with various teams to align guest services with overall company objectives
Maintain visitor records, prepare reports, and manage guest-related activities
Work closely with marketing, sales and even planning teams
Sound like the job you are looking for? This is what we are looking for:
Experience working in Hospitality, Business Administration, or high-end corporate concierge or a related field
Experience in the technology industry would be a plus
Flexibility to accommodate the hours of work, and weekend events as needed
Strong administrative skills with the ability to manage competing priorities and deliver services to a high degree of quality
Warm and welcoming nature with a passion for creating lasting impressions
Highly confident communicator and strong and professional interpersonal skills
First Aid and CPR Certification (not essential)
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.