Guest Services Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this opportunity involves:

JLL is seeking an energetic and customer focused Guest Services Ambassador to enhance workplace experiences for our global, technologies client based in North Sydney CBD.

This role creates an energetic, warm, and engaging first impression at the office, setting the tone for the entire experience. Working with the Facilities team, this role maintains high quality workplace and meeting spaces while delivering exceptional customer service that exceeds expectations and creates memorable experiences.

Here's a snapshot of what will keep you busy:

• Provide superior customer service at reception. Maintain a welcoming environment with tidy desk, seating areas and client-facing kitchens

• Manage phone operations efficiently. Direct queries to appropriate representatives and maintain updated contact directories

• Meet and greet clients promptly. Notify staff of visitor arrivals via Teams or phone

• Ensure all meeting spaces remain in pristine condition. Set up rooms properly for various functions with appropriate supplies and functioning AV equipment.

• Coordinate visitor management. Handle access card issuance, security protocols and mail/courier processing

• Build effective relationships across all organisational levels

• Fulfil ad-hoc requests efficiently. Report maintenance issues promptly and assist with administrative tasks when needed

Sound like the job you are looking for? Before you apply it's also worth knowing what we are looking for:

We're seeking a professional, client-focused individual with exceptional interpersonal skills who thrives in a dynamic corporate environment. The successful candidate will demonstrate outstanding customer service abilities while efficiently managing reception operations and supporting facilities functions.

• Presents a professional, friendly corporate image with the confidence to interact effectively at all organisational levels

• Self-motivated problem-solver who adapts quickly to changing situations and works well independently

• Strong communicator with excellent verbal and written English skills who listens actively and presents information clearly

• Quick learner who can master new systems rapidly and handle multiple priorities in a fast-paced environment

• Trustworthy team player who demonstrates flexibility, energy and a goal-oriented approach

What can you expect from us?
You'll join an inclusive culture, one where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you... 

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.

Apply today
Interested candidates, please apply following the link below-quoting job reference number ECREQ455130

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.