Service Coordinator

**Service Coordinator**
- **Join AQA to push your career forward for a new opportunity**
- **A Full time role to deliver high-quality services and support**
- **An organisation that empowers and authentically values its staff**

The Service Coordinator is responsible for ensuring quality support and personalised services are provided to AQA clients. This position works within a collaborative and experienced team and is resourced by AQA’s diverse service offerings and teams including Allied Health, Support Coordination and Lived Experience Teams and Services.

The incumbent works in partnership with Clients and their support networks to design and develop supports to enable them to:

- Achieve their goals, aspirations and outcomes
- Maintain their independence
- Connect and be a contributor and valued member of their community
- Maximise the use of their funding

**Why join AQA?**
- Rewarding position
- Salary packaging benefits
- Flexible work arrangements
- Ongoing training & development opportunities
- Diverse and collaborative team and service model
- Support of experienced coordination and administration teams
- Access to the Employee Assistance Program (EAP) and more

**About the role**

A dynamic role that acts as the conduit between our clients and our service delivery and business teams. The Service Coordinator focuses on coordination of services and ensuring services are delivered in alignment with client requirements and relevant funding.

Key responsibilities include;
- Coordination of services to ensure optimal service access, support and response.
- Build strong working relationships with clients and stakeholders to ensure clients intake, support planning, scheduling, case management, front-line support, and continuous improvement. Work together to deliver efficient and effective personalised support.
- Contribute to innovation and continuous improvement to ensure AQA’s services are contemporary and competitive.
- Ensure all staff work from a ‘Quality and Safety’ perspective, that promotes and supports human rights, choice and control and dignity of risk.
- Lead and coordinate support and direction to Support Workers, seeking and providing feedback on performance and expectations
- Maintain client records including Client records, agreements, schedules of support, quotes, support plans, reports, notes and other relevant documentation.
- Review and monitor funding to ensure optimal referral and service opportunities.

**About you**

We are looking for a team member who enjoys working in a fast-paced, dynamic, and cohesive team environment. If you have strong problem-solving skills and attention to detail along with solid interpersonal, negotiating and influencing skills to build and maintain effective working relationships we want to hear from you

**Selection Criteria**:
**Desirable**:

- Previous experience in the disability / community / NDIS sector is an advantage.
- Industry relevant qualifications such as Advanced Diploma in Disability, Certificate IV in Disability Studies, Certificate IV in Community Services or similar.
- Knowledge and understanding of disability and/or community services sector and demonstrates contemporary professional knowledge, values, and practice
- Knowledge of National Disability Insurance Scheme (NDIS), its Operational Guidelines and relevant legislation.

**Essential**:

- Commitment and skills in providing excellent customer service and support to clients
- The ability to be culturally responsive by demonstrating an understanding of the issues affecting our people and communicating with sensitivity and effectiveness
- A commitment to the inclusion and participation of people who have a disability within their local and natural communities
- Demonstrated skills in establishing and maintaining effective professional relationships with internal & external stakeholders.
- Excellent initiative and self-directed work practices as well as highly developed organisational skills
- Good interpersonal and communication skills
- Strong IT skills including experience in Google Suite Tools and the ability to use digital portals, data management and scheduling systems and platforms.
- Provide evidence of a minimum of 3 COVID-19 vaccinations before commencing employment or a valid medical exemption certificate
- NDIS workers screening check (or willingness to obtain prior to commencement).

Your positive attitude, tenacity and an exposure to the disability / customer services / community services sector will be a great advantage. We are currently going through a period of challenging everything we do, questioning if it is the best, most efficient and effective practice or process and working toward continuously improving everything we do.

**Who we are**

AQA is a member-based not-for-profit organisation and a registered public company limited by guarantee. For more than 30 years, we have resourced people whose lives have been disrupted by injuries, illnesses, and ot