Technical Service Desk Manager
1 day ago
International Telecommunications Company | Permanent Role | Management Opportunity **Your new company** An exciting new opportunity is available for a Technical Service Desk Manager at an international telecommunications company, operating within the government defence sector. This is a permanent position, located in the inner suburbs of Western Sydney, managing a technical engineering team. The organisation offers a flexible working arrangement and has a collaborative working environment with excellent facilities on site. **Your new role** The primary function of the Technical Service Desk Manager is to support the technical engineering team within the government division of the satellite telecommunications specialist. This includes the management of both a team of Technical Service Desk Engineers and Customer Assurance Network Engineers. Operating a "follow the sun" model, the team is responsible for supporting clients and their end user needs through excellent service delivery. Key Responsibilities: - Leading the technical engineering team with strong focus upon delivering best practice technical support, driving incident and request management to meet SLA's and satisfy clients. - Drive operational excellence, through expertise, insight and governance to embed a robust operating model. - Ensure documentation is proactively managed, maintained and reviewed to accurately reflect current best practice and process regarding technical and client knowledge. - Drive the monitoring and proactive response to events to minimise impact upon services and clients, ensuring incidents are administered and updated appropriately to reassure stakeholders that resolutions are actively progressing. - Build a strong sense of "team" within the service desk functions and locations, motivating engineers and co-ordinators at all levels to engage and drive service performance and excellence. **What you'll need to succeed** - Previous experience working within the satellite telecommunications and engineering industry, preferably within a senior, team lead or management position. - Hands-on technical experience in managing telecommunication network devices and terminals. - Strong leadership and mentoring skills to manage an effective team. - Detailed understanding in explaining technical issues to technical and non-technical people, using and understanding new and emerging technologies to support this. - Hold or ability to hold an Australian Baseline Security Clearance. - Previous work with government entities (desirable). **What you'll get in return** - Competitive salary and bonus structure - Flexible working environment - Opportunity to work for a global leader in satellite telecommunications **What you need to do now** If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 2787436
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Service Desk Officer
1 week ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Officer, $35+super per hour, 2-month contract, WFH **Your new company** This Government organisation are currently seeking a Service Desk Officer to deliver Level 1-2 support on a 2-month contract with potential to extend. The office is located at the Olympic Park, offering a WFH option 3 times a week. **Your new role** In this role you will...
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Technical Service Desk Manager
1 week ago
Sydney, Australia HOLT EXECUTIVE Full timeNew South Wales, Sydney, Australia - $140000 - $160000 per annum, Benefits: Annual Bonus + Pension + Benefits - Permanent - V-32073 Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment...
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Technical Account Manager
3 days ago
Sydney, Australia The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
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Service Desk Analyst
1 week ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst - 12-month contract - $45 + super ph - Richmond Your new company This government client is looking for 2 Service Desk Analysts to come and join the team in Richmond Sydney. This will be a 12-month contract with the potential to extend. You will need an Australian driving licence and a commitment to fulfil the 12-month position. There...
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Technical Service Desk Manager
2 weeks ago
Sydney, Australia HOLT EXECUTIVE Full timeNew South Wales, Sydney, Australia - $150000 - $160000 per annum, Benefits: Annual Bonus + Pension + Benefits - Permanent - TT113 Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in...
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IT Service Desk Manager
1 week ago
Sydney, Australia Richard Crookes Constructions Full timeAustralian, family-owned, construction company - Permanent Position | Artarmon Based - It is exciting times within RCC & we would love you to be a part of it! **Role** *** Our talented internal IT team continues to grow; offering an opportunity for a hands-on Service Desk leadership role responsible for the management of IT support services to RCC staff...
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Service Desk Analyst
2 weeks ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst | Permanent Position | Western Sydney **Your new company** An exciting new opportunity is available for a Service Desk Analyst for a Global Leader in Insulation and Building solutions. This is a permanent opportunity located in Western Sydney. **Your new role** You will be responsible for providing 1st & 2nd Line break/fix support to...
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IT Service Desk
2 weeks ago
Melbourne Eastern Suburbs, Australia Robert Half Full timeRobert Half is recruiting for a Service Desk Support Analyst to join a well-known market leading education provider. **The Company** Our client is a well-known education provider in Melbourne that has been providing education to Prep to Year 12's for over 90 years. *** **The Role** **Key Responsibilities include**: - Provide level 1 & 2 technical...
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Service Desk Manager
1 day ago
Sydney, Australia NSW Director of Public Prosecutions, Office of the Full time**Office of the Director of Public Prosecutions** - Prosecution Officer (Administrative) Level 7_ - Ongoing, fulltime_ - $196,278. Package includes salary ($149,739 - $173,174 p.a.), employer's contribution to superannuation and annual leave loading._ **Leadership role** **About us** The Office of the Director of Public Prosecutions (ODPP) is the...
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Service Desk Analyst
2 weeks ago
Melbourne Eastern Suburbs, Australia Robert Half Full timeDeliver excellent customer service whilst providing IT support to end-users in a professional setting. **The Company** *** **The Role** Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing IT support to various end-users in a collaborative, team-based environment. Key responsibilities include: - Administering the...
