Claims Officer

Claims Officer - Property

**Primary Details**
Time Type: Full time

Worker Type: Employee

**Please see more information about QBE careers here**Careers**
- Multiple 12-month fixed term contracts, with full time hours and potential opportunity to extend.
- Remote and/or flexible working arrangements out of any of our main offices in Brisbane, Melbourne, Newcastle, Parramatta & Perth
- Make a difference by supporting our customers who have experienced loss or damage to their homes/businesses.

**The Opportunity**:
At QBE, we step up when our customers need us most. After recent weather events across Australia, we're seeking determined individuals to join our team and make a real impact. If you've got the experience in customer service or claims and you're ready to roll up your sleeves to help people rebuild, we want you. We're a team built on action, grit, and getting the job done.

Training will be provided to help you manage the claims process end to end. You'll be able to work flexibly from any of our main offices in Brisbane, Melbourne, Newcastle, Parramatta or Perth.

We are looking for a motivated individual with experience in claims (or related field), who thrives in a fast-paced environment and has a passion for helping others.

**About the role**:

- Be the first point of contact for customers, agents and brokers dealing with the fallout from recent weather damage.
- Deliver efficient service, providing customers and brokers with clear actionable solutions.
- Manage property claims in a call center environment, following procedures while providing an empathetic approach
- Build strong, reliable relationships with customers and key stakeholders to keep the claims process moving.

**About you**:

- Strong background in property claims management (ideally).
- Empathetic and customer-focused, with the ability to support customers through stressful situations.
- Excellent problem-solving skills and ability to perform well under pressure.
- Comfortable liaising with multiple stakeholders, including customers, brokers, agents and internal teams.
- Attention to detail and the ability to handle a high volume of claims.

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**** and let's make it happen**

**Skills**:
Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

Application Close Date: 12/03/2025 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employ