Claims Officer

**About SIXT Australia**

SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers.

At SIXT Australia, we know our people are what revs up our business. That’s why we’re committed to creating exceptional careers, not just jobs. We’ve created career pathways to support your goals to help you move anywhere in our business and the country.

**Your Opportunity**

SIXT Australia currently has a great opportunity for a **full time permanent Claims Officer** to join our team.

As the Claims Officer, you will provide quality customer service, internal and external interactions and convert customer complaints into return business. The primary focus of the Claims Officer is to support the Department Head with the focus on all claims recoveries.

**In this role, you will also**:

- Handling an allocated claims portfolio through to finalisation
- Enter accident and claim details into computer (Figtree)
- Match, check (quotes & rates) and approve invoices for payment.
- Assess claims for liability and determine the at fault party.
- Collections of outstanding from instalment payments.
- Ensure quick response times to all customer enquiries is achieved
- Ensuring all recovery and demand opportunities are maximised
- Check and action appropriate refunds, third party payments or service provider payments.
- Organise investigations where appropriate to determine claim settlements
- In consultation with the Team Leader, appoint and liaise with external service providers and experts
- Complete Regular claim reviews to ensure that monies are accurately recovered, allocated and/or payments drawn.
- Adhere to relevant Privacy Act legislation and requirements.
- Manager customer expectations from a client and service provider perspective
- Deal with internal/external customer queries in a timely, efficient and professional manner.
- Use empowerment to turn customer complaints around
- Liaise with other areas to gather and provide information.

This role will offer a hybrid work arrangement with the opportunity to work from home with travel required to our Sydney Olympic Park office and/or SIXT Australia sites 3 days per week.

**About You**
- Planning and organising ability to ensure business and customer needs are met.
- Demonstrated effective usage of interpersonal skills along with a communication style to cross Department lines and liaise with outside contacts.
- Strong personality with a good phone manner.
- Desire to learn and expand PC and insurance knowledge and practice.
- Desire to work in an environment where targets are exceeded and results are achieved in part through others.
- Previous experience in a customer service environment
- Empowerment and accountability to effectively perform the role.
- Strong desire to advance career and future prospects
- Ability to follow set policies and procedures whilst maintaining customer relationships

**Employee Benefits**

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including
- Up to 50% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends
- Discounts on NRMA Blue Membership
- Access to exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
- Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
- Opens the door to other career opportunities across the NRMA

Successful applicants will be required to complete pre-employment checks.
- SIXT Australia has a process of ensuring your working rights in Australia. At SIXT Australia, we will keep you safe along the way, so we expect your commitment to all our health and safety policies, and to encourage others to do the same._

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.