Claims Officer

Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.

About the role

We are seeking a Claims Officer to join our Prestons based Finance team on a full-time 12-month fixed term contract.

This is a key role which will have responsibility for the end-to-end processing of customer claims, ensuring accuracy and timely resolution.

Key responsibilities will include:

• Enter, scan, and attach claims into the system daily.
• Liaise with internal teams (sales, warehouse, distribution, customer service, and credit officers) and external stakeholders (customers and freight forwarders) to resolve claims.
• Investigate and action delivery discrepancies in line with business rules and agreed timeframes.
• Coordinate inspection activities for stock claims and follow through to resolution.
• Ensure credit notes, rejection letters, and return orders are processed within set deadlines.
• Respond promptly to emails, voicemails, and phone enquiries to maintain a high level of customer service.
• Contribute to process improvements by recommending and implementing efficiency initiatives.
• Provide feedback and reporting on claims issues to the Claims Manager and other stakeholders.

About you

You are someone who thrives in a busy environment and enjoys working through problems to find the best outcome. You'll be confident picking up the phone to get answers, asking the right questions to resolve claims quickly and accurately. To succeed in this role, you'll bring:

• Strong problem-solving skills and a solutions-focused mindset.
• Confidence in asking questions and seeking information to resolve issues.
• The ability to manage your workload effectively and see allocated cases through to completion.
• Comfort in handling phone conversations with customers and internal teams.
• Clear and professional written communication skills.

About us

At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.

When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.

We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.

What can you expect from us?

Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world.  We value passion, potential, and a willingness to learn.

Aside from a supportive and collaborative culture where you'll be set up for success and know that you're making a real difference from day one, we'll offer you:

• Hybrid working options
• Free onsite parking
• Competitive remuneration 
• An immersive onboarding program to set you up for success
• Opportunities to learn and grow through our Learning & Development programs
• 'Great Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores
• Volunteer and Community Service Leave
• Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
• Medibank Health Insurance - discounts on corporate cover 

Ready to apply?

Great Just click the apply button to build your career with us

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time.