Operations Consultant

12 hours ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Opportunity**

A 6-month opportunity to step into the shoes of an Operations Consultant.

In this role, you will be responsible for processing, editing, auditing and reassessing claims for Medibank members. You will be accountable for ensuring that claims are processed accurately and in a timely fashion to ensure the best possible experience for our members and providers.

As an Operations Consultant, you will be accountable for meeting and exceeding set targets and objectives with a primary focus on:

- Achieving set quality metrics to ensure that claims are processed correctly
- Being a positive contributor of the Operations team, through identifying and highlighting opportunities to improve processes that can positively impact our members and providers
- Processing claims correctly and competently within the allocated timeframes
- Identifying key risks and possible mitigation strategies with the Claims Team Leader to ensure Service Level Agreements are achieved and maintained
- Consistently displaying the Medibank values across the Operations team and contributing to a positive work environment

You will primarily work from home, with the opportunity to attend work sites and events.

**About you**

We’re looking for an incredible human who has excellent attention to detail and communication skills. You take pride in your work, have a proactive approach to getting things done and are happy to identify gaps in current processes and challenge the status quo. You work autonomously and efficiently and enjoy connecting and collaborating within a team. You have previous experience in the delivery of service targets in a highly competitive environment and thrive in developing relationships with a range of stakeholders.

Prior knowledge and experience in health insurance (within Australia) is advantageous.

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.

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