Customer Support Consultant

2 days ago

Docklands, Australia Oxford University Press Pakistan Full time

**Customer Support Consultant**:

- Location: Docklands, VIC, AU, 3008
- Salary: Dependent on skills and experience
- Division: Education
- Department: Marketing & Customer Experience

**About the Role**
We are looking for a talented Customer Support Consultant to join our Marketing & Customer Experience Team and be responsible for providing support to all customers by promptly responding to queries and concerns in a professional manner. He/she represents the business and our digital product offering as the first line of support for teachers, students, trade partners and sales consultants.

**Key Responsibilities**:
**Customer Support**:

- Respond to internal and external customer queries within KPI
- All data entry to be keyed within KPI
- Process credit card payments for all cash sale & staff orders
- All in house tasks are completed to schedule
- Contribute to continuous improvement within the role and suggest process improvements and better ways of working
- Be the voice of the customers, advocate for product improvement and customer experience
- Collaborate and problem-solve effectively within a high performing team

**Sales Support**:

- Send information about customer calls to sales teams
- Provide customer feedback to sales teams
- Maintain customer records in the CRM and in SAP
- Provide customers information on their current trading terms

**Data Administration**:

- Assist with data clean-up work for both SAP and the CRM outside of peak times
- Assist with export shipping duties as required
- Assist the warehouse by investigating problem returns
- Perform data entry or clean up tasks for other departments outside of peak times

**About You**

**Essential**:

- Exceptional interpersonal skills, including strong customer service fundamentals and experience in a customer service or similar role
- Ability to problem solve and troubleshoot, think problem through methodically and respond calmly under time pressure
- Demonstrated ability to engage with other stakeholders and departments within the business to get the best outcome for the customer
- Ability to critique processes, offer creative solutions and commit to continuous improvement of the team

**Desirable**:

- An understanding of the education and/or publishing industry in Australia
- Experience working Zendesk, SAP, Salesforce, Microsoft 365 Suite

**Benefits**:

- Highly flexible working environment
- Two work-from-home days per week and rostered Friday afternoons off (fortnightly)
- Access to contemporary offices and facilities close to Southern Cross Station
- Varied learning and development opportunities
- The opportunity to support Skyline Education Foundation through our Workplace Giving Program
- Comprehensive wellbeing program, including an EAP available to you and your family
- Other enterprise level benefits including Long Service Leave at 5 years, 2 days of paid Volunteering Leave and Study Leave per year and more

If you possess the right skills for this role and want to join our hardworking and motivated team, **please submit your cover letter and full resume, in one PDF.**
- Job Category: Support & Operations

  • Customer Support Consultant

    5 days ago

    Docklands, Victoria, Australia Oxford University Press Full time

    Learning changes lives - and we're here to drive that change.We support people wherever and however they want to learn, so they can achieve their learning goals and uncover new possibilities.Today, we reach more learners than ever, in more ways than ever.And we're just getting started.About the RoleWe are looking for a talented Customer Support Consultant to...

  • Customer Retention Consultant

    1 week ago

    Docklands, Australia Medibank Full time

    **The Opportunity** We are looking for full time Customer Retention Consultants to join the Medibank Contact Centre team on a permanent basis. - Our Customer Retention Consultants conduct both inbound and outbound calls to discuss varied options for our members who are wanting to cease or review their membership. - This role sits within the Customer...

  • Customer Support Consultant

    4 days ago

    Docklands VIC, Australia AGL Energy Full time $60,000 - $80,000 per year

    Join the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find...

  • Customer Service Consultant

    1 week ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Technical Customer Service Consultant

    2 weeks ago

    Docklands, Victoria, Australia Randstad Australia Full time $75,000 - $150,000 per year

    Love helping people and great with technology?We're looking for passionate Technical Customer Service Consultants to join a leading national Telco brand in DocklandsYou'll be the go-to person customers rely on when things go wrong — troubleshooting issues, providing step-by-step guidance and delivering an outstanding customer experience.This is a...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Victoria, Australia Startek Australia Full time $104,000 - $130,000 per year

    Start Date: Monday 1st December 2025Location: Hybrid – Office & Work from Home (after competency assessment)Hours: 35 hours per week, rotating rosterPay Rate: $26.70 per hour + Super and Leave EntitlementContract: PermanentAre you passionate about delivering exceptional customer service and helping people? Join our inbound contact centre team and represent...

  • Case Consultants

    2 weeks ago

    Docklands, Australia MLC Life Insurance Full time

    MLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. **Multiple roles**: Do you need a change from clinical work or from working towards billable hours? Are you looking to advance your career utilising your allied...

  • Security Grc Consultant

    1 week ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Care Consultant

    1 week ago

    Docklands, Australia Medibank Full time

    **The Opportunity** **Here’s a bit more about what you will be doing**: - Conduct outbound calls to participants to enrol and/or review progress in the program and managing the inbound phone lines; - Provide quality customer service to callers whilst adhering to program specific guidelines; - Complete admin and follow up tasks such as booking...

  • Management Consultant

    1 week ago

    Docklands, Australia Game4Padel Full time

    **About the Role** We are seeking a talented **Management Consultant** to join our dynamic team at Game4Padel Australia. This is a full-time position based in Melbourne with a competitive salary of $90,000 per annum. In this role, you will play a critical part in helping our organisation achieve greater efficiency and solve organisational challenges. Your...