Cover Review Consultant

5 days ago

Docklands, Australia Medibank Full time

**The Opportunity**

We are looking for full time Cover Review Consultants to join the Medibank Contact Centre team on a permanent basis. Our Cover Review Consultants conduct both inbound and outbound calls to discuss varied options for our members who are wanting to cease or review their membership. This role sits within the Customer Retention team where the goal is to drive the business retention strategy of minimising membership revenue loss through a range of customer contact initiatives.

Operating on a rotating roster, Monday to Friday between the hours of 8:00am - 8:00pm AEST, you can be based anywhere across Australia working from home, with opportunities for you to work from one of our work sites to foster connection and team engagement.

Group interviews will be held on the 3rd - 6th October, with the role commencing Monday 7th November, which will include 6 weeks of virtual training (full attendance required).

**Key responsibilities will include**:

- Provide options to members by proactively identifying opportunities to promote health cover options, services and products.
- Proactively identify opportunities to add value to members existing level of cover where necessary.
- Conduct health cover reviews to ensure customers are on the best cover for their needs, whilst meeting or exceeding sales targets.
- Providing exceptional service that exceeds customer satisfaction as measured through our customer satisfaction surveys.

**About You**

To be successful in this role you must have previous experience in a sales role with a proven track record of meeting and exceeding KPIs targets. Along with this you will have:

- A positive, compassionate, and empathetic phone manner
- Previous Contact Centre experience
- Excellent relationship building and negotiation skills
- Effective communication when presenting products or services over the phone

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