Customer Support Admin

1 week ago

Boolaroo, Australia Batrium Full time

**Customer Support Admin**

**Responsibilities**:

- Assisting customers with pre and post-sale technical support
- Analysis of inquiries using specialized tools and solutions coordination among team members
- Handling warranty and returns
- Assisting with product preparation within our factory
- Receiving orders and preparing for shipping
- Assist with the stock take of inventory

**Essential Abilities/Competencies for this Role**

The position is ideal for someone who honestly enjoys the maker/electronics culture. If studying at university or college and looking for a part-time job in your field of electronics or computer science, you are welcome to apply.
- No formal qualifications are required - however - background in DIY electronics would be beneficial and will be remunerated accordingly.
- Must live locally in Newcastle/Lake Macquarie
- Able to commute to our office and warehouse for work (option of a remote setup for certain works days can be discussed once hired)
- Experience in customer support and administration is an advantage
- Knowledge of the energy storage market is an advantage
- Excellent in online Customer Support with strong written and verbal communications
- Reliable, self-starter and has a keen eye for details
- Proficient in word processing and spreadsheets
- Exceptional interpersonal skills and a proactive approach to problem-solving
- Familiar with online eCommerce and fulfillment tools: Shopify, DHL, Customer Support tool; Community Forums, Wiki, helpdesk, and other online platforms as needed

**Benefits**
- Chance to work with cutting edge technology in a rapidly growing energy storage market
- Flexible hours
- Minimal red tape and high involvement with strategic direction
- Training will be provided on the unique knowledge of battery management systems
- Upskill and enhance professional competencies to grow as a specialist

**About Batrium**
Batrium Technologies Pty Ltd is an Australian provider of Battery Management Systems (BMS) and related software. The company has been selling a range of lithium battery monitoring modules and building a suite of software tools that allow batteries to be monitored and managed remotely using desktop and mobile devices in the last 10 years.

**Job Types**: Full-time, Part-time, Casual

**Salary**: $60,000.00 - $75,000.00 per year

Schedule:

- Day shift
- Morning shift
- Overtime

Ability to commute/relocate:

- Boolaroo, NSW: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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