IT Service Desk Analyst

2 hours ago

West Perth, Australia Capricorn Full time

**A Great Place to Work**

When you join Capricorn, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Our culture is one of our most valued assets, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes. It is our dedication to creating a great place to work, that has resulted in Capricorn being finalists in the _AIMWA Pinnacle Awards for Human Resource Management Excellence_ for the last two consecutive years.

Making Capricorn a great place to work is our commitment to providing a diverse and inclusive workplace in which everyone is treated fairly and with respect. We recognise diversity and inclusion as one of our most important resources and this is why we are committed to ensuring our work lives fit in with our personal lives. We offer our employees a flexible working environment, paid parental leave in addition to supporting employee's individual circumstances. Other great benefits of working with Capricorn include ‘dress for your day' dress code, wellness program, ability to purchase leave, access to a range of discounts, a fantastic reward and recognition program and plenty of social events to keep our team connected.

**The Role & What We Are Looking For**

The IT Service Desk Analyst is responsible for providing hardware and software IT support to internal office and field-based customers and is the first point of contact for all IT related queries.
- Knowledge of SOE image deployment and configuration using MS Intune/Autopilot
- Previous experience of working within an ITIL framework with strong awareness of Incident and problem management processes.
- Proven experience and understanding of a Windows desktop and Microsoft Office 365 Environment.
- Strong customer service focus and a desire to assist others.
- A demonstrated commitment to teamwork and collaboration.
- Proven troubleshooting & problem-solving skills.
- An ability to prioritise and delegate multiple conflicting priorities within a busy helpdesk environment.
- The ability to communicate effectively at all levels within an organisation.
- Flexibility to work a variable day shift pattern Monday to Friday as circumstances occasionally dictate.
- A tertiary qualification to Certificate level III in IT, or an industry/vendor qualification (e.g. Microsoft) is desirable.
- ITIL Foundation qualification highly desirable.

**Who Are We?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 24,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.59 billion and Member returns exceeded $71 million.

**The Next Steps

  • Service Desk Analyst

    2 days ago

    Perth, Western Australia Centorrino Technologies Full time $60,000 - $80,000 per year

    Join Centorrino Technologies: Innovate, Grow, and Thrive with UsAt Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping...

  • Service Desk Analyst

    1 day ago

    Perth, Australia Centorrino Technologies Full time

    **Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!** At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And...

  • IT Service Desk Analyst

    2 weeks ago

    Perth, Australia Capricorn Full time

    **A Great Place to Work** When you join Capricorn, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Our culture is one of our most valued assets, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes. It is our dedication to...

  • Senior Service Desk Technician

    3 weeks ago

    Perth, Western Australia Kinetic IT Full time

    Join to apply for the Senior Service Desk Technician role at Kinetic ITContinue with Google Continue with Google2 days ago Be among the first 25 applicantsJoin to apply for the Senior Service Desk Technician role at Kinetic ITAbout The RoleBe part of our growing team We're looking for Senior Service Desk Technicians playing part in delivering Kinetic IT's...

  • Senior Service Desk Technician

    3 weeks ago

    Perth, Western Australia Kinetic IT Full time

    Join to apply for the Senior Service Desk Technician role at Kinetic ITContinue with Google Continue with Google2 days ago Be among the first 25 applicantsJoin to apply for the Senior Service Desk Technician role at Kinetic ITAbout The RoleBe part of our growing team We're looking for Senior Service Desk Technicians playing part in delivering Kinetic IT's...

  • Level 3 Service Desk Engineer

    4 weeks ago

    Perth, Western Australia WA IT Full time

    Direct message the job poster from WA ITWA IT, established in 2003, specializes in network and managed services, offering cloud-based solutions to help businesses boost efficiency. Serving over 120 small to medium-sized businesses in the Greater Perth Area, WA IT provides support for SBS servers, cloud infrastructure, hardware design, and network support....

  • Service Desk Analyst

    1 day ago

    West Perth, Australia CHC Helicopters Full time

    Reach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to...

  • Senior Service Desk Technician

    2 weeks ago

    Perth, Western Australia Kinetic IT Full time

    Update your details and view your application progress.Refine SearchCategoriesService Desk & IT Support 1Employment typeFull Time 1LocationsWAPerth 1Register for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.Senior Service Desk Technician (Desktop and Field Support)Apply now Job no: WWREQ0030284Employment...

  • Senior Service Desk Technician

    2 weeks ago

    Perth, Western Australia Kinetic IT Full time

    Update your details and view your application progress.Refine SearchCategoriesService Desk & IT Support 1Employment typeFull Time 1LocationsWAPerth 1Register for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.Senior Service Desk Technician (Desktop and Field Support)Apply now Job no: WWREQ0030284Employment...

  • Service Desk Agent

    1 day ago

    Perth, Australia Fujitsu Full time

    **Service Desk Agent** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...