IT Service Desk Analyst

1 day ago

West Perth, Australia Capricorn Full time

**A Great Place to Work**

When you join Capricorn, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Our culture is one of our most valued assets, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes. It is our dedication to creating a great place to work, that has resulted in Capricorn being finalists in the _AIMWA Pinnacle Awards for Human Resource Management Excellence_ for the last two consecutive years.

Making Capricorn a great place to work is our commitment to providing a diverse and inclusive workplace in which everyone is treated fairly and with respect. We recognise diversity and inclusion as one of our most important resources and this is why we are committed to ensuring our work lives fit in with our personal lives. We offer our employees a flexible working environment, paid parental leave in addition to supporting employee's individual circumstances. Other great benefits of working with Capricorn include ‘dress for your day' dress code, wellness program, ability to purchase leave, access to a range of discounts, a fantastic reward and recognition program and plenty of social events to keep our team connected.

**The Role & What We Are Looking For**

The IT Service Desk Analyst is responsible for providing hardware and software IT support to internal office and field-based customers and is the first point of contact for all IT related queries.
- Knowledge of SOE image deployment and configuration using MS Intune/Autopilot
- Previous experience of working within an ITIL framework with strong awareness of Incident and problem management processes.
- Proven experience and understanding of a Windows desktop and Microsoft Office 365 Environment.
- Strong customer service focus and a desire to assist others.
- A demonstrated commitment to teamwork and collaboration.
- Proven troubleshooting & problem-solving skills.
- An ability to prioritise and delegate multiple conflicting priorities within a busy helpdesk environment.
- The ability to communicate effectively at all levels within an organisation.
- Flexibility to work a variable day shift pattern Monday to Friday as circumstances occasionally dictate.
- A tertiary qualification to Certificate level III in IT, or an industry/vendor qualification (e.g. Microsoft) is desirable.
- ITIL Foundation qualification highly desirable.

**Who Are We?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 24,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.59 billion and Member returns exceeded $71 million.

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