Food and Beverage Attendant

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

**What you can expect from us**:
We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

Free staff meal on shift

Full uniform provided, laundered in-house

Paid birthday leave in addition to your annual leave

Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills

You have the opportunity to fast track your career with a growing global company

Popular hotel perks and discounts on the retail platform

Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family.

**Your day to day**
- Creating a warm welcome to everyone and setting the tone for each guest’s experience
- Prepare food and beverages for service to guests and present food according to established health and presentation standards
- Look after your bar keep it clean and tidy and make sure the alcohol is always secure
- Handle cash and credit transactions
- Look smart wear your uniform with pride
- Be ready to jump into other adhoc duties when your colleagues need your help
- Always follow safety procedures
- Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
- Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs,walls, windows, mirrors, and floors as necessary
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction, notify team leader on shift of any experienced issues
- Receive guest payments and process transactions as outlined in the cash and charge procedures
as needed

What we need from you
- Strong - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
- Literate - you’ll need a good grasp of reading, writing and basic maths
- Flexible - night, weekend and holiday shifts are all part of the job
- Compliant - as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language
- Articulate - a great communicator, you’ll be warm, welcoming and easy to talk to

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.