Onboarding Success Manager

1 week ago

Melbourne, Australia Rapid7 Full time

The Onboarding Success Manager is responsible for expediting Rapid7’s customer’s time to value across our full suite of products and services. The OSM will accomplish this by building a strong working relationship with our customers to ensure product deployments meet each client’s individual security programs.

**About the Team**

**About the Role**

Success in the role will require a self-starter who organizes themselves for success with a passion for solving complex problems and using data / insights to drive meaningful customer engagements.

**In this role, you will**:

- Manage a portfolio of customer onboarding engagements, ensuring a successful and timely completion of each onboarding milestones
- Drive adoption of Rapid7 solutions and ensure customers achieve business outcomes while maintaining the customer relationship
- Use critical problem solving-skills to build workable solutions in close collaboration with customer-facing teams that include (Customer Success, Sales, Project Management, Product Consulting & Support) to ensure the customer remains on course
- Utilize product adoption data and customer insights to drive meaningful engagements
- Effectively communicate technical details and business outcomes to a diverse group of internal and external stakeholders
- Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis
- Become a Rapid7 product expert
- Identify and align a customer’s success criteria to ensure customers achieve their desired outcomes

**The skills you’ll bring include**:

- 4 years of experience in a customer-facing role in a SaaS technology company
- Proven ability to effectively manage a portfolio of accounts and/or projects
- Self-starter with a solutions-oriented attitude
- Excellent communicator
- History of leveraging product adoption data and/or customer insights to drive meaningful engagements
- Ability to build customer relationships
- Adaptable and flexible

**About Rapid7**

Rapid7 is breaking down silos and transforming how Security, IT, and DevOps teams work together to drive secure innovation. Our analytics and automation cloud, Rapid7 Insight, provides the shared visibility, intelligence, and connected workflow these teams need to manage the vulnerabilities, threats, and performance issues that put their organizations at risk. With more than 9,100 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture.

Developing meaningful customer partnerships is not just something we talk about at Rapid7 - it’s a core value in everything we do. From product development to sales, marketing and support, providing our customers with better outcomes in protecting and securing their organizations is our mission.

**#LI-SM1

  • Onboarding Success Manager

    1 week ago

    Melbourne, Australia Rapid7 Full time

    The Onboarding Success Manager is responsible for expediting Rapid7’s customer’s time to value across our full suite of products and services. The OSM will accomplish this by building a strong working relationship with our customers to ensure product deployments meet each client’s individual security programs. **About the Team** **About the...

  • ERP Onboarding

    5 days ago

    Melbourne, Australia INNERGY Full time

    Key Responsibilities: - Manage the onboarding process for new clients, ensuring they understand and can effectively use INNERGY’s ERP system. This includes setting clear expectations and milestones and tracking progress through the onboarding timeline. - Introduce educational opportunities into the onboarding process, helping clients to not only implement...

  • Onboarding-customer-success-manager

    2 weeks ago

    Melbourne, Australia Podium Full time

    **Responsibilities**: - Podium exists to help local businesses win. Using Podium’s technology, local businesses are able to simplify the way they build their business and modernize the way they communicate with their customers - from collecting payments, facilitating online reviews, launching marketing campaigns, and much more. - Our work and focus on...

  • Onboarding & Implementation Manager

    2 weeks ago

    Melbourne, Australia InvestorHub Full time

    **Description**: Our client-obsessed Client Success team is fundamental in delivering a memorable product experience for our clients, providing them with the expertise, insights and guidance they need to take control of their investor marketing strategy and shareholder engagement. The Onboarding Manager role is for mid-level project managers and customer...

  • Onboarding & Implementation Manager

    8 hours ago

    Melbourne, Victoria, Australia InvestorHub Full time $90,000 - $110,000 per year

    Onboarding & Implementation ManagerApplication Deadline: 30 September 2025Department: Client Success ManagementEmployment Type: Permanent - Full TimeLocation: Melbourne (HQ)Compensation: $110,000 / yearDescription Our client-obsessed Client Success team is fundamental in delivering a memorable product experience for our clients, providing them with the...

  • Customer Onboarding Manager

    2 weeks ago

    Melbourne, Australia EcoVadis Full time

    Company Description - Work smart, have fun and make an impact!_ **Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give...

  • Onboarding Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Ordermentum Full time

    At Ordermentum, we are on a mission to become the single platform of choice for all food and beverage businesses to manage orders, facilitate payments, and discover new products and services that save time and money.We are looking for a driven, self-motivated Supplier Onboarding Specialist to join our Supplier Onboarding team.What you'll do- End-to-end...

  • Partnership Onboarding Manager

    2 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 81770 **Department**: GS&T Strategic Partnerships **Division**: Group Strategy & Transformation **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role Strategic Partnerships has a...

  • Onboarding Specialist

    2 weeks ago

    Melbourne, Australia Give A Grad A Go Full time

    Competitive starting salary of $80k + Super - Opportunity to the employee ownership plan (ESOP) - Flexible progression **Company profile - ConstuctionTech startup** Are you eager to take the next step in your customer success career in a thriving tech SaaS startup? We are excited to introduce this unique onboarding specialist opportunity with a fast-growing...

  • Onboarding Coordinator

    1 week ago

    Melbourne, Australia Vestas Full time

    The primary purpose of the Onboarding Coordinator is to ensure the successful onboarding and induction of new Service team members across Australia and New Zealand. Your role is essential in driving the best possible employee experience throughout onboarding and continuously improving an effective onboarding process. You will be able to collaborate on a...