
Onboarding Success Manager
2 weeks ago
The Onboarding Success Manager is responsible for expediting Rapid7’s customer’s time to value across our full suite of products and services. The OSM will accomplish this by building a strong working relationship with our customers to ensure product deployments meet each client’s individual security programs.
**About the Team**
**About the Role**
Success in the role will require a self-starter who organizes themselves for success with a passion for solving complex problems and using data / insights to drive meaningful customer engagements.
**In this role, you will**:
- Manage a portfolio of customer onboarding engagements, ensuring a successful and timely completion of each onboarding milestones
- Drive adoption of Rapid7 solutions and ensure customers achieve business outcomes while maintaining the customer relationship
- Use critical problem solving-skills to build workable solutions in close collaboration with customer-facing teams that include (Customer Success, Sales, Project Management, Product Consulting & Support) to ensure the customer remains on course
- Utilize product adoption data and customer insights to drive meaningful engagements
- Effectively communicate technical details and business outcomes to a diverse group of internal and external stakeholders
- Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis
- Become a Rapid7 product expert
- Identify and align a customer’s success criteria to ensure customers achieve their desired outcomes
**The skills you’ll bring include**:
- 4 years of experience in a customer-facing role in a SaaS technology company
- Proven ability to effectively manage a portfolio of accounts and/or projects
- Self-starter with a solutions-oriented attitude
- Excellent communicator
- History of leveraging product adoption data and/or customer insights to drive meaningful engagements
- Ability to build customer relationships
- Adaptable and flexible
**About Rapid7**
Rapid7 is breaking down silos and transforming how Security, IT, and DevOps teams work together to drive secure innovation. Our analytics and automation cloud, Rapid7 Insight, provides the shared visibility, intelligence, and connected workflow these teams need to manage the vulnerabilities, threats, and performance issues that put their organizations at risk. With more than 9,100 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture.
Developing meaningful customer partnerships is not just something we talk about at Rapid7 - it’s a core value in everything we do. From product development to sales, marketing and support, providing our customers with better outcomes in protecting and securing their organizations is our mission.
-
Onboarding Success Manager
1 week ago
Melbourne, Australia Rapid7 Full timeThe Onboarding Success Manager is responsible for expediting Rapid7’s customer’s time to value across our full suite of products and services. The OSM will accomplish this by building a strong working relationship with our customers to ensure product deployments meet each client’s individual security programs. **About the Team** **About the...
-
Onboarding & Implementation Manager
2 days ago
Melbourne, Victoria, Australia InvestorHub Full time $90,000 - $120,000 per yearDescriptionOur client-obsessed Client Success team is fundamental in delivering a memorable product experience for our clients, providing them with the expertise, insights and guidance they need to take control of their investor marketing strategy and shareholder engagement.The Onboarding Manager role is for mid-level project managers and customer success...
-
Onboarding and Implementation Manager
2 days ago
Melbourne, Victoria, Australia InvestorHub Full time $90,000 - $120,000 per yearOur client-obsessed Client Success team is fundamental in delivering a memorable product experience for our clients, providing them with the expertise, insights and guidance they need to take control of their investor marketing strategy and shareholder engagement. The Onboarding Manager role is for mid-level project managers and customer success people who...
-
Partnership Onboarding Manager
4 days ago
Melbourne, Australia ANZ Banking Group Full time**Req ID**: 81770 **Department**: GS&T Strategic Partnerships **Division**: Group Strategy & Transformation **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role Strategic Partnerships has a...
-
Onboarding Coordinator
2 weeks ago
Melbourne, Australia Vestas Full timeThe primary purpose of the Onboarding Coordinator is to ensure the successful onboarding and induction of new Service team members across Australia and New Zealand. Your role is essential in driving the best possible employee experience throughout onboarding and continuously improving an effective onboarding process. You will be able to collaborate on a...
-
Client Onboarding
3 weeks ago
Melbourne, Victoria, Australia Xeople Full timeOverviewAbout XeopleAt Xeople, we don't just make "rec tech" - we power the people who power Australia's workforce. From healthcare heroes to hospitality teams, from classrooms to community care, our products - Entire OnHire and XeopleRecruit - drive staffing agencies and keep industries moving. Headquartered in Seaford (Vic), we're a fast-growing,...
-
Client Onboarding
3 weeks ago
Melbourne, Victoria, Australia Xeople Full timeOverviewAbout XeopleAt Xeople, we don't just make "rec tech" - we power the people who power Australia's workforce. From healthcare heroes to hospitality teams, from classrooms to community care, our products - Entire OnHire and XeopleRecruit - drive staffing agencies and keep industries moving. Headquartered in Seaford (Vic), we're a fast-growing,...
-
Onboarding Product Specialist
1 week ago
Melbourne, Australia Acoustic Full timeThe Onboarding Product Specialist reports to the Onboarding Manager and is committed to providing complete, timely and accurate provisioning and onboarding for global client environments and components across Acoustic products. The ability to follow complex processes, assess technical information, communicate effectively with clients, and attention to detail...
-
Onboarding Specialist
1 week ago
Melbourne, Australia HungryHungry Full time**Let's talk about the role**: **Our Onboarding team is growing** and we're looking for an exuberant** Onboarding Specialist** located in Melbourne** **to grow our ever-evolving team! You'll be tasked with carrying out the **rewarding mission** of supporting and building strong relationships with our **customers. **We're looking for someone who gets excited...
-
Onboarding Lead
4 days ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionises how over 25 million employees across 5,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...