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Client Services Manager

2 weeks ago

Brisbane, Australia Navish Complete care Full time

**We’re Hiring: Client Service Manager**

**Location**: Brisbane

**Employment Type**: Part time

**About Us**

At **Navish Complete Care**, we are proud to be a registered **NDIS provider** and a trusted **nursing recruitment agency**. Our commitment is to empower individuals through high-quality, personalised care that truly makes a difference. As we continue to expand our services, we are looking for a dedicated **Client Service Manager** to join our passionate team.

**Role Overview**

The **Client Service Manager** plays a pivotal role in ensuring the delivery of exceptional client experiences. You will manage client relationships, oversee service delivery, and lead a small team to ensure smooth, compliant, and compassionate care across our programs.

**Key Responsibilities**
- Serve as the main contact for clients and NDIS participants.
- Manage service onboarding, agreements, and personalised support plans.
- Collaborate effectively with families, support coordinators, and internal teams.
- Ensure alignment with NDIS quality and safeguarding standards.
- Handle scheduling, staff coordination, complaints, and process improvement.
- Maintain thorough documentation and ensure compliance reporting.

**What We’re Looking For**
- Experience in disability, aged care, or community services (NDIS preferred).
- Excellent communication, leadership, and interpersonal skills.
- Strong organisational and problem-solving capabilities.
- A genuine passion for inclusive, person-centred care.
- Relevant qualifications in Community Services, Disability Support, Case Management, or similar.

**What We Offer**
- A supportive and inclusive team environment.
- Opportunities for ongoing professional development.
- Flexibility and autonomy in your role.
- The opportunity to make a real, lasting impact in people’s lives.

**Job Type**: Part-time

Pay: $60,000.00 - $80,000.00 per year

**Benefits**:

- Employee mentoring program
- Parental leave
- Professional development assistance
- Travel reimbursement
- Work from home

Schedule:

- Day shift
- Shift work

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 23/06/2025