Team Lead, Smb Account Management

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo..
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.
We're looking for a skilled people manager to lead the SMB Account Management Sales Team in AUNZ. This role will build, scale and oversee our SMB Account Management team in AUNZ which is responsible for growing high value SMB advertisers through expert product adoption and engagement. You will develop and empower your high performing sales team to understand advertiser needs, identify solutions and deliver innovation to scale customer ROI across SMB.
The team lead will partner closely with cross-functional teams including product, operations, marketing and more to optimize and scale programs.

**Responsibilities**:
1. Own and lead the growth of SMB's highest value customers in AUNZ
2. Lead and develop a team of high performing sellers
3. Develop and execute business strategies to grow team revenue at scale
4. Model best-in-class client service and commercial relationships
5. Establish yourself as a trusted advisor to high value customers
6. Demonstrate deep product knowledge and best practices with team and customers
7. Identify opportunities for innovation by collaborating with cross-functional teams
8. Model a high standard of professionalism with internal and external stakeholders
9. Create a psychologically safe and inclusive work environment

**Qualifications**:
**Minimum Qualifications**:

- 5+ years of extensive experience in account management/client services roles in digital advertising
- 2+ years of management experience, leading and inspiring sales team while driving measurable business outcomes
- Knowledge of the advertising industry with a strong understanding of the digital advertising ecosystem for AUNZ market
- Proven track record of collaborating with cross-functional groups to produce meaningful results
- Proactive attitude with excellent project management, organisational, and analytical skills
- Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines
- Analytical skills and process management skills, high attention to detail and rigour, can-do attitude, and desire to learn

**Preferred Qualifications**:

- Experience in platform and scaled operations is considered a plus.
- In-depth knowledge of the Thailand AdTech market and its SMB lead initiatives.
- Have a passion for TikTok

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.