Team Lead, Smb Agency Account Management Aunz

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Sydney, Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Vietnam, Indonesia, Seoul, and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.
We're looking for a skilled leader to join as the Team Lead, SMB Agency Account Management AUNZ. This role will build, scale and oversee our SMB agency business in Australia and New Zealand, which is responsible for accelerating the investment of new advertisers. This team will engage a diverse set of customers, focusing on driving revenue and product adoption. You will empower your team to test a variety of services to understand the effectiveness in addressing advertiser needs and to identify what programs to scale to drive ROI across SMB.

**Responsibilities**:

- Spearhead the growth of the SMB Agency clients in AUNZ market
- Lead and drive a high performing team of agency account managers in the market
- Develop and execute revenue growth strategies by:

- Providing best-in-class client service and partnership
- Provide consultation to maximize ROI from advertising on TikTok
- Creative tips and best practices
- Budgeting and targeting recommendations
- Identify high-value opportunities for the team to focus on by collaborating with Product and Marketing for go-to-market strategies
- Set a high standard of communication and client management for the team to follow
- Motivate and drive the team to take initiative and succeed in AUNZ

**Qualifications**:
Required qualifications
- At least 4 years of experience in digital marketing, have sufficient understanding of the overall advertising operations and strong understanding of the market
- At least 2 years in leadership experience engaging and influencing at an executive level with cross-functional groups
- Comfortable with revenue targets, and experience working in a fast-paced, client-facing environment
- Sound analytical skills and ability to navigate ambiguity
- Independent-thinker and enjoys a fast-moving environment
- Experience working with colleagues across multiple stakeholders
- Previous experience mentoring and nurturing existing team members
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
- Bachelor's Degree from an accredited institution

Preferred qualifications
- Expert knowledge of social media, mobile apps, and digital and mobile marketing
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.

Agency experience media planning or account management within the SMB space.
- Proven track record of reaching and exceeding sales goals and key metrics.
- Passion for TikTok marketing, and up for the challenge of building something from the bottom up

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.