Smb Account Manager

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Afterpay (Square) (not for Hatch)**

Hatch is supporting Afterpay (Square) to find a great SMB Account Manager - PSMB to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Afterpay (Square).

**About the role at Afterpay (Square)**

We’re looking for an experienced Account Manager to cover a portfolio of Premium SMB merchants who proactively seeks creative ways to expand their portfolio. This phone based position will play a key role in crafting and delivering our client engagement model to Afterpay’s Premium and high-performing SMB accounts across Australia and New Zealand.

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Sales Pipeline Fulfilment - Ensure the top of the sales pipeline is adequately filled with quality leads
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Sales Pipeline Management - Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Results orientation - Focuses on outcomes and the steps it takes to achieve them

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Afterpay (Square).

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $65,000.00 - $90,000.00 per hour

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