Smb Account Manager

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

**Job Description**:
As one of Afterpay's **SMB Account Managers**, you will help drive Afterpay’s continual growth by nurturing and expanding our key strategic SMB merchants across a defined portfolio both online and in-store. You will own the growth and development of your portfolio and identify opportunities and establish best practices that scale across the wider business.

We’re looking for an experienced Account Manager to cover a portfolio of Premium SMB merchants who proactively seeks creative ways to expand their portfolio. This phone based position will play a key role in crafting and delivering our client engagement model to Afterpay’s Premium and high-performing SMB accounts across Australia and New Zealand.

Lastly, and most importantly, we want you to be passionate about Afterpay and what we stand for for both our merchants and customers. Travel required from time to time, as well as event and conference attendance outside of business hours.

**We are much more than our job descriptions - we are our energy, our ideas, our everyday drive. Here’s where you will begin**
- Grow and develop long term profitable partnerships that deliver for our Merchants, our Customers and Afterpay. From topline growth, right through to the unit economics you’ll focus on building a sustainable profitable business
- Cross sell Afterpay’s products and features to further deepen merchant partnerships
- Meet and exceed sales performance targets
- Drive enhanced merchant engagement and GPV growth potential through actively encouraging and supporting merchants to participate in key AP marketing initiatives (Afterpay Day), core SMB campaign activity (eg Support Small) and any bespoke activity with a direct ROI target;
- Manage a complex portfolio and lead the development and analysis of overall portfolio and its performance
- Deliver a proactive customer growth strategy to drive merchant usage, satisfaction, and revenue growth across our current contracts and new expansion opportunities
- Establish clear marketing best practices, optimization strategies and expansion plans with our partners and monitor performance
- Identify merchant expansion opportunities across your portfolio including omni channel expansion, cross border trade, global market expansion and assess the relevancy of any other new Afterpay product initiatives as they launch;
- Ensure technical support queries are promptly resolved either directly or facilitating via Merchant Services support.

**Who are you?**

Like us, you’ll be obsessed with our product. You’ll get a kick out of seeing and feeling the impact of your work as more and more people gain financial freedom and retailers grow across the globe.
- Merchant focused - Afterpay is obsessed with our customers and our merchants. You will be the person who articulates our SMB partner needs, solves problems and identifies opportunities for development and growth
- Commercial and Business Acumen - you understand how businesses work and what are the drivers of growth. You are focused on building mutually beneficial relationships with our SMB partners and can comfortably articulate on topics as varied as payment processing unit economics to marketing plans performance and retail margins
- Strong Communication and Interpersonal skills - You are a team player and someone who develops strong internal and external relationships based on integrity and trust. You have the ability to articulate a strategic vision for our partnerships and the tactical experience to make it real.
- Analytical and Problem-Solving abilities - You will be working with technical, reporting and product solutions. You are someone who takes responsibility for your own personal developme