Client Service Officer

**About Us**:
Caura Pty Ltd is a dedicated and dynamic organization committed to providing high-quality support services to individuals in the community. We offer a wide range of services under the **Commonwealth Home Support Programme (CHSP)** and the **National Disability Insurance Scheme (NDIS)**, ensuring the well-being and independence of our clients. We are currently seeking a passionate **Client Service Officer (CHSP Worker)** to join our team and make a meaningful impact across **Western Sydney and South West Sydney**.

**Position Overview**:
As a **Client Service Officer (CHSP Worker)**, you will be responsible for **traveling to clients' homes** to assess their well-being, ensure their needs are met, and coordinate care plans. You will conduct **risk assessments, complete service agreements, and identify service gaps** to enhance the quality of care provided to our clients.

This role requires a compassionate and proactive individual with excellent organizational skills and a strong commitment to client-centered care.
- **Position Type**: Casual
- **Pay Rate**: $41 per hour
- **Reports to**: Operational Manager

**Key Responsibilities**:

- Travel to clients' homes to conduct **welfare checks** and ensure their needs are being met.
- Develop, review, and implement **individualized care plans** based on client assessments.
- Conduct **risk assessments** to identify and mitigate potential hazards in the client's home environment.
- Facilitate and sign **service agreements**, ensuring that clients understand their rights and the services available to them.
- Identify and address **service gaps** to improve client outcomes and independence.
- Coordinate with service providers and internal teams to ensure timely and effective service delivery.
- Maintain accurate and up-to-date **client records and documentation** in compliance with CHSP guidelines.
- Provide ongoing **support, advocacy, and referrals** for clients as needed.
- Ensure adherence to **safety, compliance, and regulatory requirements**.

**Qualifications & Requirements**:

- **Certificate III or IV** in Aged Care, Community Services, Disability, or a related field.
- Minimum **1-2 years of experience** in a client-facing role within the **CHSP, aged care, or disability sector**.
- Strong knowledge of **care planning, risk assessment, and service coordination**.
- Excellent communication and interpersonal skills, with a **compassionate and client-focused approach**.
- Ability to work independently and manage time efficiently while **traveling to multiple locations**.
- Proficiency in **Microsoft Office and case management systems**.
- Current **First Aid and CPR certification** (or willingness to obtain).
- **Valid Driver’s License and access to a reliable vehicle** (essential).
- Current **National Police Check and Working with Children Check** (or willingness to obtain).

**Personal Attributes**:

- High level of integrity and commitment to ethical service delivery.
- Ability to **problem-solve and adapt** to the needs of clients.
- Strong sense of **empathy and patience** when working with vulnerable individuals.
- Proactive and resourceful in identifying solutions for client needs.

**Benefits**:

- **Competitive hourly rate** of $41 per hour.
- **Opportunities for career progression** and professional development.
- Supportive and collaborative work environment.
- The chance to **make a meaningful impact** in the lives of older Australians.

**Employment Conditions**:

- **Job Type**: Casual
- **Work Location**: In-person, traveling across Western Sydney and South West Sydney
- **Work Remotely**: No

**Job Types**: Part-time, Casual

Pay: $30.00 - $41.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Supplementary Pay:

- Penalty rates

**Education**:

- Diploma (required)

**Experience**:

- Aged care: 2 years (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 100% (required)

Work Location: On the road

Expected Start Date: 02/03/2025