Assistant Concierge Services Manager

Location: Brisbane Salary: AUD Industry Standards

**The Opportunity**:
At First Contact, we believe the workplace should be more than just a space; it should be an experience. As the Assistant Concierge Services Manager, you will play a pivotal role in shaping this experience for our client's visitors and employees. Join us in creating a workplace experience that's second to none for our Governemnt client.

**Here's a glimpse of what you'll focus on**:
Leadership and Culture:
Provide visionary leadership to our team members, ensuring the culture and values resonate across our portfolio.
Foster a customer-centric environment that delivers exceptional care and personal service to all our client employees and visitors.
Cultivate a culture of excellence that aligns with First Contact's vision and behaviours, contributing to the growth of our business.
Demonstrate adaptability, open-mindedness, and a creative approach to ensure our services remain at the forefront of the market.

Day-to-Day Responsibilities:
Workplace Experience Services:
Collaborate with clients, service partners, and suppliers to continually enhance and innovate our services, setting new industry standards.
Challenge conventions and nurture a culture of curiosity, evident in workplace services, events, and experiences.
Cultivate a solid and trusted relationship with our client and their visitors.
Maintain a quick and decisive response to various situations, ensuring consistent client satisfaction.
Take ownership of technology, data, and reporting to drive continuous improvement by identifying trends.
Regularly review and recommend enhancements to meet evolving business needs, incorporating industry trends into our practices. Keep Work Instruction guides up-to-date and provide relevant training to the team.

The areas under our management encompass a range of services, such as front-of-house meetings and events, employee services, and hospitality experiences.

People Management:
Cultivate a positive, caring, and enthusiastic team culture that encourages open and honest feedback.
Recognise and reward exceptional performance to foster an engaged and motivated team.
Delegate responsibilities to encourage team development, ownership, and responsibility.
Ensure compliance with First Cotnact policies and procedures, including HR, Learning and development, Operational, and Health and safety.
Assess employee performance and develop training plans for the team, offering coaching, mentoring, and fostering growth through regular meetings and succession planning.
Oversee recruitment and support the team throughout their onboarding journey.
Maintain discipline and performance within the team, taking prompt remedial action when necessary, in line with company procedures.

**What you'll bring to the role**:
Proven experience in a similar leadership role, ideally in the hospitality or service industry.
Exceptional communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to inspire and motivate teams.
Adherence to company policies and procedures.

**Why you should choose First Contact**:

- Work-life balance: Enjoy a Monday to Friday schedule with shifts between 7 am and 7 pm, giving you evenings and weekends off. Plus, you'll have paid time off on public holidays.
- Competitive compensation: We recognize your skills and dedication by offering a salary that exceeds industry standards.
- Recognition and rewards: Our outstanding reward and recognition program lets you earn vouchers from various retailers, acknowledging your exceptional contributions.
- Hassle-free wardrobe: Say goodbye to ironing work shirts We provide a supplied corporate wardrobe and convenient dry-cleaning services.
- Career advancement opportunities: Show your commitment to First Contact, and we'll provide you with a platform to advance your career.

This position requires periods of walking, standing, sitting and/or manual handling.