Concierge Manager

**Job Number** 23056869

**Job Category** Rooms & Guest Services Operations

**Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENT**

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefines revelry for the modern jet set.

**W SITS ALONGSIDE LUXURY, NOT CONFINED BY IT**

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the W scene that is magnetic to everyday connectors around the world, then we invite you to explore a career with W Hotels.

**WE’RE IN THE KNOW, SO YOU’RE IN THE KNOW**

Whatever/Whenever® service caters to every need in a personalized and personable way - friendly, unscripted, real and connected. This is amplified by W Insiders: tapped-in Talent who provide guests insider access to everything locals are buzzing about. W Talent relate to guests’ edgy attitude and thrive in a setting where they can be true to themselves.

**THE GIG**

As the first point of contact, you will have a passion for delivering a Whatever/Whenever service culture throughout W Brisbane. You will be familiar with all things Brisbane and give our guests backstage access to local knowledge.

You will be highly experienced with all operational aspects of a Concierge department. This includes responding to guest requests promptly and enthusiastically, leading a dynamic team, and effectively coordinate staff issues such as rostering, wage analysis, training and recruitment.

Your main duties and responsibilities include but are not limited to:

- Meet and greet, provide exceptional customer service to all Hotel guests and visitors
- Manage the daily operations of the concierge department, this includes the supervision of the bell desk, driveway and car park
- Train, motivate and update the local knowledge of our concierge team
- Have exceptional communication, interpersonal and leadership skills
- Have outstanding knowledge of what's on in Brisbane
- Have a full working knowledge of all transport and movements in Brisbane
- Immaculate presentation at all times
- Be a member of the Golden Keys Society / Les Clefs d'Or Australia would be highly regarded
- Qld Manual driver's license

Must demonstrate a proven track record of experience within the Concierge profession, possess excellent verbal and written communication skills and have a high attention to detail.
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.