Ehr Application Support Officer

1 day ago

North Parramatta, Australia Western Sydney Local Health District Full time

Generous leave conditions in accordance with NSW Health (State) awards.
- Paid Allocated Day Off (ADO) every month, in addition to your annual leave.
- Thrive at a community hospital with modern facilities near vibrant Parramatta.

**_

**Employment Type**: Temporary Full Time (Up to 2 years)
**Position Classification**: Health Manager Level 1
**Remuneration**: $42.58 - $56.65 per hour
**Hours Per Week**: 38
**Location**: Cumberland Hospital, North Parramatta

**Where you'll be working**
At Cumberland Hospital, you’ll be part of a compassionate, close-knit team dedicated to delivering exceptional care to our community. We value collaboration, continuous learning, and supporting each other’s growth. With comprehensive benefits, opportunities for professional development, and a culture that truly cares, working here means making a meaningful impact every day — together.

You’ll enjoy working at Cumberland Hospital with access to:

- State-of-the-art medical and IT facilities.
- Opportunities for direct collaboration with clinical teams.
- Close to a vibrant selection of cafes and restaurants and open green spaces.
- Easy access to Parramatta Light rail, on-site parking and wider public transport links.
- Access to professional development and training sessions.
- Be part of a community-focused hospital making a real difference.

**What you'll be doing**
This role provides first-level customer support and triage for EMR and IPM clinical user accounts across Western Sydney and Nepean Blue Mountains Local Health Districts.

Your key responsibilities include:

- Assisting internal and external healthcare providers.
- Supporting eMR and IPM systems.
- Triage of incoming calls to the EHR Design Team.
- Managing clinical user account issues.
- Ensuring timely resolution of support requests.

**How to Apply**

**Selection Criteria**- Demonstrated experience of service desk call handling and triage fulfillment processes, in line with State-Wide Service Desk objectives.- Ability to handle multiple assignments demonstrating effective time management.- Demonstrated ability to work within a dynamic team with a positive attitude who can adapt to new tasks and requirements as required.- Excellent verbal and written communication skills, ability to develop and maintain documentation.- Demonstrated time management and organisation skills to meet deliverables.Proven ability to function as a self-motivated multi skilled analyst, working collaboratively in a team environment, with a positive proactive attitude, who can effectively work with mínimal supervision.- Demonstrated experience in eMR and iPM account creation tools.

**Requisition ID**:REQ609468
**Applications Close**:6 October 2025

**Need more**information**?**- Review the detailed Position Description for insights into role requirements and criteria.
- Explore the selection process,employment checks,outcomes and notifications.
- People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard._

**_Please note:_**_ In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position._

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