Application Support, PEGA

• Role Title: Application Support PEGA
• Type: 12 months Fixed Term Contract
• Base Location: Parramatta

About the Role

The Application Support, PEGA role is to support a suite of workflow-based applications where you'll work closely with workflow tools: Pega, Kofax Total Agility(KTA), RM8 and with various teams including architecture, development teams, DB teams. You will work in a team of Application Support Specialists within Priority Response to maintain and deliver stable user experience across workflow applications.

The role requires the ability to support application users by providing solutions while supporting production systems. Demonstrated ability to analyse code artifacts that come in a release and get issues addressed by working with Application Architects, Solution Architects, Project/Development teams & various other stakeholders. A good application development and support knowledge is a must in at least one of the workflow tools: Pega, Kofax Total Agility (optional).

Key Accountabilities and main responsibilities

• Ability to develop tactical solutions to minimize production outages/issues.
• Provide IT support to business users through systems problem solving and maintenance.
• Investigating technical issues related to IT application environments and interfaces. Working with senior members of the team in resolving the issues.
• Support production environments in 24X7 model.
• Extremely adaptable and quick to pick up new business concepts within a unique business environment.
• Engage proactively with stakeholders and other cross-functional team members in the implementation of IT solutions and design.
• Be able to work on complex issues with practical workable approaches/solutions when they are stuck in production incidents.
• Be hands-on for development/support tactical fixes in production.
• To strive for continuous improvement of both technical and business knowledge.
• Ensure all assigned work is delivered within agreed timeframes and quality parameters, in accordance with stakeholder expectations.
• Build productive and professional relationships with key stakeholders and other cross-functional team members.
• Provide input to business processes in order to provide commercially sound solutions.
• Generates innovative solutions to problems and seeks ways to improve business services and processes.
• Strengthen specific knowledge / skill areas in line with personal and business needs.
• Understands the strategic objectives of MUFG and how IT Solutions will support the achievement of these.
  Willing to work in roaster/shift model based on the business needs for support and provide weekend and oncall support on a roaster basis.

Experience & Personal Attributes

• Experience supporting large complex application environments in financial services industry especially working in complex applications involving platforms like PEGA, KTA, Azure and AWS.
• Experience supporting multiple Application Servers like JBoss, WebShpere and Weblogic, RDBMS including Oracle and SQL Server and Web Servers is essential
• Extensive experience with Pega applications including custom development versus out-of-the-box configuration.
• Bachelor's or Master's Degree in Computer Science or related fields, or the equivalent in software development work experience
• Additional technical qualifications include hands-on experience in several of the following products or technologies: XML, Soap, Web Services, RESTful (JSON) API, agile development, methodologies, SQL Server DB, Oracle DB.
  Ability to multitask and work under production issues pressure.

Required Skills

• Solid strong experience in PEGA implementations from development to support with PEGA application debugging skills.
• Must have PEGA knowledge on Activities, Flows, UIs rules, Harness, Sections, Portals, Local Action, Flow Action, Data Transform, Correspondence, Rule Inspector, property types, validation rules, decision and declarative rules, Pega OOTB integration, Agents, listeners, Access Group, Class Group, Access Roles, Privileges, Setting up SLA, Worklist, Workbasket, Change in Access roles, Page List, Page Group, Value Group & Value list, Rule Availability Concepts.
• Pega CSSA any version certification preferred. OR Certified for TotalAgility 7.8 Cognitive Capture Essentials.
• Motivation and readiness to learn KTA knowledge and skills, given an opportunity.
• Work as part of a high performing team.
• Knowledge of relational database technologies and data access patterns and frameworks.
• Must have Experience in both Development and Support environment in Agile and Scrum Methodology and with issue tracking tools JIRA and Service Now.
• Requirements analysis, conceptual, logical and detailed design skills with good business analysis/redesign skills with architecture and implementation experience
• Strong skills to effectively interface with stakeholders.
• High level of problem-solving skills to handle complex software and interface support issues.
• Well-developed organizational and interpersonal communications skills
• Able to work with and build strong relationships with MUFG Retirement Solutions offshore teams and / or partners.
• Excellent verbal and written communication skills, such as meeting facilitation, presentation and documentation.
• Have strong collaboration and influencing skills.

Nice to have

KTA knowledge of Transformation Designer, Insight-reporting tool, handling structured forms, ability to debug in Visual Studio, analyse HAR files for performance issues, ability to use Fiddler, good .NET basics and strong object-oriented programming fundamentals.

Some of our Employment Benefits

• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
  Novated Car Leasing

Culture @ MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Successful applicants will be required to complete background screening prior to commencement of employment.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.